Service Advisor

Career Choices Dewis Gyrfa Ltd; Colwich; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Training & development

Supportive team environment

Modern facilities

Career progression

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting a Service Advisor for a well-established independent garage near Stafford, Staffordshire. The role is full-time and permanent with a basic salary of £32,000 per year and flexible hours.

You'll handle bookings, customer communication, and liaise with workshop, with training provided and clear opportunities for career progression.

Qualifications

• Minimum of 2 years’ experience as a Service Advisor within a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Exceptional customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative skills

Responsibilities

• Manage the complete customer journey from booking through to vehicle handover, ensuring transparent communication
• Handle service, repair, and MOT bookings efficiently
• Prepare accurate job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts orders and supplier communications
• Process invoices, payments, and warranty claims
• Maintain an organised and professional reception and waiting area

Skills

Customer service

Communication

Organisation

Administrative skills

IT literacy

Job description

We are currently recruiting for a Service Advisor position near Stafford, Staffordshire, on behalf of our client, a well-established independent garage specialising in prestige, performance, and electric vehicles.

This full-time, permanent role offers competitive basic salary, flexible working hours, and opportunities for professional growth.

This is an excellent opportunity for a customer-focused Service Advisor with a minimum of two years’ experience within the automotive sector.

If you are looking for a role that provides a supportive environment, modern facilities, and clear career progression, this position is ideal.

• Basic salary of £32,000 per annum, with higher pay available for Senior Service Advisers depending on experience
• Flexible working hours to suit the individual and the business, e.g., 7:30am–3:30pm, 8:00am–4:00pm, or 9:00am–5:00pm
• Ongoing professional training and development
• Supportive team environment
• Modern facilities and the latest technology
• Genuine career progression opportunities
• Employee discounts Duties of a Service Advisor:
• Manage the complete customer journey from booking through to vehicle handover, ensuring transparent communication
• Handle service, repair, and MOT bookings efficiently
• Prepare accurate job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts orders and supplier communications
• Process invoices, payments, and warranty claims
• Maintain an organised and professional reception and waiting area
• Requirements of a Service Advisor:
• Minimum of 2 years’ experience as a Service Advisor within a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Exceptional customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative skills
• IT-literate with the ability to adapt to internal management systems
• Hold a full, clean UK driving licence This role is ideal for an experienced Service Advisor eager to join a reputable garage offering stability and career growth.

Full training on the systems and processes will be provided.