Service Advisor

Perfect Placement UK Ltd; Aldershot; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Paid overtime on Saturdays

Career development opportunities

Competitive base salary

Job summary

Perfect Placement UK Ltd in Aldershot is seeking an experienced Service Advisor for a reputable automotive dealership. The role offers a competitive basic salary with paid overtime on Saturdays and a 45-hour week from Monday to Friday, with potential for professional development within a well-established dealership.

You will be the frontline contact for service clients, manage bookings and scheduling, advise on repairs, and coordinate with the workshop to ensure timely completion while

Qualifications

• Proven experience as a Service Advisor in a busy dealership or workshop.
• Strong communication and organisational skills.
• Knowledge of vehicle repair processes and customer service.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Provide exceptional customer service as the primary contact for service clients.
• Book in vehicles and manage scheduling to ensure smooth workflow.
• Advise customers on repairs and services with transparency.
• Liaise with workshop staff to ensure timely completion of services.
• Upsell additional services to enhance customer satisfaction and revenue.
• Handle all customer interactions professionally, upholding dealership standards.
• Maintain records and manage follow-up tasks to promote retention.

Skills

Customer service

Communication

Organisational skills

Sales awareness

Tools

Kerridge

Job description

Are you an experienced Service Advisor seeking a new career opportunity within a reputable automotive dealership? Our client, a well‑established vehicle dealership in Aldershot, is looking to recruit a dedicated Service Advisor to join their professional team. This role offers the chance to work in a supportive environment with excellent earning potential and career development prospects.

• Competitive basic salary of £32,000 to £34,000 per annum
• Paid overtime for Saturday shifts at 1.5 times the standard rate
• Working hours from 7:30 AM to 5:30 PM, Monday to Friday
• 45-hour workweek with every fourth Saturday paid at overtime rate
• Opportunities for ongoing professional development within a well‑established dealership
• Supportive team environment with a focus on career progression

Duties of a Service Advisor:

• Provide exceptional customer service as the primary point of contact for service clients
• Book in vehicles and manage scheduling efficiently to ensure smooth workflow
• Advise customers on necessary repairs and services, maintaining transparency to build trust
• Liaise with workshop staff to ensure timely completion of repairs and services
• Upsell additional services where appropriate to enhance customer satisfaction and dealership revenue
• Handle all customer interactions professionally, ensuring dealership standards are upheld
• Maintain comprehensive records and manage follow‑up tasks to promote customer retention

Requirements:

• Proven experience as a Service Advisor within a busy dealership or workshop environment
• Strong communication and organisational skills
• Knowledge of vehicle repair processes and excellent customer service attributes
• Ability to work under pressure and manage multiple priorities effectively
• Familiarity with Kerridge or similar dealership management systems is desirable but not essential

If you are motivated to develop your career as a Service Advisor and wish to join a customer‑focused dealership, we encourage you to find out more. Our client is offering a rewarding environment for candidates eager to advance within the motor trade industry.