Service Advisor

Perfect Placement UK Ltd; Banks; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

OTE up to £40,000 with bonus

34 days annual leave

Bonus schemes

Employee discounts

Sick pay & wellbeing support

Training & professional development

Alternate Saturday mornings

Job summary

Perfect Placement UK Ltd is seeking a professional, customer-focused Service Advisor to join a busy automotive service department. This role suits an experienced automotive professional or a Senior Service Advisor looking to progress, offering a supportive environment and strong earning potential.

You will welcome customers, discuss servicing and repairs, record details, authorise work, and promote additional services.

Qualifications

• Previous experience in a similar automotive customer service role.
• Excellent verbal and written communication skills.
• Strong organisation and attention to detail.
• Knowledge of vehicle servicing, repairs and warranty procedures.
• Confidence handling customer queries and resolving concerns.
• Ability to process payments and maintain accurate records.
• Experience using computerised service department systems.
• Understanding of vehicle legislation and automotive trade practices.

Responsibilities

• Welcome customers professionally and provide a high standard of service.
• Discuss servicing, repair and maintenance requirements clearly.
• Record customer, vehicle and service history details correctly.
• Obtain customer authorisation and ensure job cards are completed accurately.
• Promote additional servicing, repairs, warranties, accessories and loyalty memberships.
• Maximise service sales and contribute to departmental profitability.
• Maintain accurate invoicing, job costing and payment records.
• Explain completed work and advise customers of future vehicle requirements.
• Liaise with workshop, parts, sales and administration teams.
• Manage customer queries and resolve concerns courteously and effectively.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Attention to detail

Vehicle servicing knowledge

Warranty procedures knowledge

Sales aptitude

Tools

Computerised service systems

Job description

Our client is seeking a professional and customer-focused Service Advisor to join their busy automotive service department.

This Service Advisor role offers an excellent opportunity for an experienced automotive professional or Senior Service Advisor ready to progress.

The Service Advisor position offers a supportive working environment, strong earning potential and clear opportunities for professional development.

• OTE of up to £40,000 with bonus opportunities
• Up to 34 days’ annual leave
• Performance-related bonus schemes and Employee of the Month recognition
• Employee discounts on products and services
• Company sick pay and confidential wellbeing support
• Ongoing training and professional development - 47 contracted hours per week, Monday to Friday,
  8.00am to
  6.00pm
• Alternate Saturday mornings,
  8.30am to
  12.30pm Duties:
• As the Service Advisor, welcome customers professionally and provide a consistently high standard of service
• Discuss servicing, repair and maintenance requirements clearly and accurately
• Record customer, vehicle and service history details correctly
• Obtain customer authorisation and ensure job cards are completed accurately
• Promote additional servicing, repairs, warranties, accessories and loyalty memberships
• Maximise service sales and contribute to departmental profitability
• Maintain accurate invoicing, job costing and payment records
• Explain completed work and advise customers of future vehicle requirements
• Liaise with workshop, parts, sales and administration teams
• Manage customer queries and resolve concerns courteously and effectively
• Contact customers regarding vehicle progress, completion and collection
• Support and supervise the Service Desk team when required Requirements:
• To succeed, previous experience in a similar automotive customer service role is preferred
• Excellent verbal and written communication skills
• Strong organisation and attention to detail
• Knowledge of vehicle servicing, repairs and warranty procedures
• Confidence handling customer queries and resolving concerns
• Ability to process payments and maintain accurate records
• Experience using computerised service department systems
• Understanding of vehicle legislation and automotive trade practices
• Service selling experience would be advantageous
• Technical qualifications would be beneficial