Service Advisor

Perfect Placement UK Ltd; Haslemere; Sur place; GBP 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

Annual team bonus

Social events

Career progression

Friendly team atmosphere

Résumé du poste

Perfect Placement UK Ltd is recruiting a Service Advisor for a well-respected family-run garage in Haslemere, Surrey. The role blends automotive knowledge with customer service to manage service bookings and communicate with the workshop.

The position offers a competitive salary up to £32,000, working hours from 8am to 6pm, Monday to Friday, with a supportive team and clear opportunities for progression within a local, community-focused business.

Qualifications

• Experience in a similar automotive role is preferred.
• Strong communication and organisational skills are essential.
• Customer-focused attitude with a professional demeanour.

Responsabilités

• Providing excellent customer service and managing service bookings effectively.
• Acting as the primary point of contact for customers regarding vehicle repairs and scheduled services.
• Liaising with the workshop to facilitate accurate job explanations and recommendations.
• Assisting with vehicle maintenance schedules and prioritising job workflow.
• Ensuring high levels of customer satisfaction and retention.
• Using in-house IT systems for documentation and job management.
• Maintaining clear communication between customers and technicians to ensure transparency and efficiency.

Connaissances

Automotive knowledge

Customer service

Description du poste

We are currently recruiting for a Service Advisor on behalf of our client, a well-respected family-run garage located in Haslemere, Surrey. This is an excellent opportunity for a skilled, customer-focused automotive professional to join a friendly and expanding team.

Our client values technical knowledge combined with a strong commitment to delivering high-quality customer service. The successful Service Advisor will have the opportunity to work within a reputable local business that prioritises employee development and a positive working environment.

Benefits of the Service Advisor role include:

• Competitive basic salary up to £32,000 per annum, depending on experience
• Annual team bonus linked to business profitability
• Working hours from 8am to 6pm, Monday to Friday, with a one-hour lunch break
• Regular team social events, including Christmas dinners and summer outings
• Supportive and engaging team atmosphere
• Opportunities for career progression within a family-oriented business
• Working with a reputable local garage renowned for quality service

Duties of the Service Advisor role include:

• Providing excellent customer service and managing service bookings effectively
• Acting as the primary point of contact for customers regarding vehicle repairs and scheduled services
• Liaising with the workshop to facilitate accurate job explanations and recommendations
• Assisting with vehicle maintenance schedules and prioritising job workflow
• Ensuring high levels of customer satisfaction and retention
• Using in-house and manufacturer-specific IT systems for documentation and job management
• Maintaining clear communication between customers and technicians to ensure transparency and efficiency

Requirements for the Service Advisor role:

• Automotive knowledge and a genuine passion for vehicles and vehicle brands
• Technical understanding; technician bias is advantageous but not essential
• Strong communication and organisational skills
• Customer-focused attitude with a professional demeanour
• Experience in a similar automotive role is preferred
• Ability to work efficiently in a busy environment

If you are a motivated Service Advisor with a technical background and a passion for cars, we encourage you to apply.

Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Haslemere and Surrey, today to discover more about this fantastic opportunity.