Service Advisor

Perfect Placement UK Ltd; Milford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance coverage

Bonus potential based on performance

Staff discounts on MOTs, vehicles & 5x

Job summary

Perfect Placement UK Ltd is recruiting a Service Advisor for Milford, Surrey. This role welcomes experienced professionals or trainees seeking to advance in the automotive sector, offering potential for progression and a supportive team environment.

Benefits include up to £32,000 basic salary, ongoing training, and opportunities for bonuses based on customer service excellence and upselling. Health insurance coverage and staff discounts on MOTs, vehicle purchases, and repairs are provided.

Qualifications

• Strong communication and interpersonal skills.
• Enthusiasm for the automotive industry and basic knowledge of vehicle maintenance.
• Excellent organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment and manage several tasks simultaneously.
• Willingness to learn new processes and develop skills further.
• Prior experience in a customer service role or automotive background is desirable but not essential, as training will be provided.

Responsibilities

• Greet customers professionally and respond to their inquiries with courtesy.
• Schedule service appointments and provide clear communication on vehicle needs.
• Act as liaison between customers and the service department to facilitate smooth operations.
• Offer accurate information regarding services, costs, and timelines.
• Identify opportunities to upsell additional services aligned with manufacturer recommendations.
• Handle customer concerns and complaints empathetically, providing solutions where possible.
• Maintain accurate records of all customer interactions and service transactions.
• Ensure excellent customer service throughout the customer journey.

Skills

Communication skills

Interpersonal skills

Organisational skills

Multi-tasking

Willingness to learn

Customer service experience

Job description

We are recruiting on behalf of our client for the position of Service Advisor in Milford, Surrey. This is an excellent opportunity for experienced professionals or trainees eager to develop their career within the automotive industry. The Service Advisor role offers a competitive salary, a supportive team environment, and career advancement potential.

Benefits for the successful Service Advisor

• Up to £32,000 basic salary, dependent on experience
• Ongoing training and development
• Opportunities for bonuses based on customer service excellence and upselling
• Health insurance coverage
• Employee discounts on MOTs, vehicle purchases, and mechanical repairs
• 20 days holiday plus bank holidays
• Standard working hours from 8:30 am to 5:30 pm, Monday to Friday

Duties of the Service Advisor

• Greet customers professionally and respond to their inquiries with courtesy
• Schedule service appointments and provide clear communication on vehicle needs
• Act as liaison between customers and the service department to facilitate smooth operations
• Offer accurate information regarding services, costs, and timelines
• Identify opportunities to upsell additional services aligned with manufacturer recommendations
• Handle customer concerns and complaints empathetically, providing solutions where possible
• Maintain accurate records of all customer interactions and service transactions
• Ensure excellent customer service throughout the customer journey

Requirements of the Service Advisor

• Strong communication and interpersonal skills
• Enthusiasm for the automotive industry and basic knowledge of vehicle maintenance
• Excellent organisational skills and attention to detail
• Ability to work effectively in a fast-paced environment and manage several tasks simultaneously
• Willingness to learn new processes and develop skills further
• Prior experience in a customer service role or automotive background is desirable but not essential, as training will be provided

Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Milford and Surrey today to discover more about this fantastic Service Advisor opportunity.