Service Advisor

Perfect Placement UK Ltd; West Midlands; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Ongoing training and development

Modern facilities and advanced tech

Supportive team environment

Career progression opportunities

Employee discounts

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Advisor for our expanding independent garage near Stafford. The role offers a £32,000 basic salary with the potential for increased pay for Senior Service Advisors in a modern facility handling prestige, performance and electric vehicles.

Working hours are Monday to Friday, 8:00am to 6:00pm, with no weekend work. The package includes ongoing training, modern facilities, a supportive team and clear career progression opportunities.

Qualifications

• Extensive experience in customer-facing automotive role.
• Strong communication to explain vehicle issues and services.
• Excellent organisational and admin skills.
• Proficient IT literacy and ability to learn internal systems.

Responsibilities

• Manage the customer journey from booking to vehicle handover.
• Arrange service, repair and MOT bookings.
• Prepare accurate job cards, estimates and repair authorisations.
• Liaise between customers and workshop technicians.
• Provide updates and technical explanations to customers.
• Coordinate parts orders and supplier communications.

Skills

Customer service

Communication

Organisation

IT literacy

Driving licence

Tools

Internal management systems

Job description

We are seeking an experienced Service Advisor to join our expanding independent garage near Stafford.

This permanent position offers the opportunity to work with prestige, performance and electric vehicles in a modern, professional facility.

This Service Advisor position offers a £32,000 basic salary, with increased earning potential available for Senior Service Advisors.

The working hours are Monday to Friday, 8:00am to 6:00pm, with no weekend work.

Benefits: - £32,000 basic salary, with enhanced pay available for Senior Service Advisors

• Monday to Friday working hours, with no weekends
• Ongoing professional training and development
• Modern facilities and advanced technology
• Supportive team environment
• Genuine career progression opportunities
• Employee discounts Duties:
• Manage the customer journey from booking through to vehicle handover
• Arrange service, repair and MOT bookings
• Prepare accurate job cards, estimates and repair authorisations
• Liaise between customers and workshop technicians
• Provide clear updates, explanations and technical advice
• Coordinate parts orders and supplier communications
• Process invoices, payments and warranty claims
• Maintain an organised and professional reception and waiting area Requirements:
• At least two years’ experience as a Service Advisor within a franchise or independent garage
• Strong knowledge of vehicle servicing, repairs and MOT procedures
• Excellent customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative abilities
• IT literacy and the ability to learn internal management systems
• A full, clean UK driving licence To succeed as a Service Advisor, you will need to demonstrate previous experience within the automotive sector.

Applications without relevant service reception experience will not be considered.

Full training on our systems and processes will be provided.

Previous Service Advisor experience is preferred, although we will consider individuals from other customer-facing automotive roles, including Sales Administrators and Sales Executives, who can demonstrate strong communication and customer service skills.