Service Advisor

Perfect Placement UK Ltd; Arnold; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary with bonus

Fixed weekday hours

Alternate Saturdays

Modern workshop

Training & development

Career progression

Friendly team

Job summary

Perfect Placement UK Ltd. is recruiting a Service Advisor in Nottingham to ensure exceptional customer service and smooth workshop operations. You will greet customers, book vehicles in, liaise with technicians, and provide timely updates throughout repairs.

The role involves presenting accurate estimates, obtaining authorisation for additional work, and delivering a consistently high standard of service. The position requires previous experience in an automotive service advisory role, strong

Qualifications

• Experience as Service Advisor or similar in automotive sector required.
• Strong communication and customer-focused mindset.
• Excellent organisational abilities to manage multiple priorities.
• Good vehicle servicing and repair process knowledge.

Responsibilities

• Greet customers and understand servicing/repair needs.
• Book vehicles into the workshop and manage appointments.
• Provide timely updates to customers during repairs.
• Liaise with technicians to ensure smooth operations.
• Prepare estimates and obtain authorisation for further work.
• Explain repairs and servicing requirements clearly to customers.
• Handle customer queries professionally and resolve issues promptly.
• Maintain accurate customer records and paperwork.
• Identify opportunities for additional services.
• Deliver high standard of customer service from start to finish.

Job description

We are recruiting on behalf of our client for a Service Advisor to join their reputable and expanding automotive business in Nottingham. This is a key role within a well-established company committed to delivering excellent customer service and maintaining high standards across their modern workshop facilities. The Service Advisor will play a vital part in ensuring customer satisfaction through efficient communication, high-quality service, and smooth operational flow.

Benefits

• Up to £30,000 basic salary, with bonus earning potential
• Monday to Friday working hours, 8:30am - 5:30pm
• One in two Saturdays, with time off during the week
• Modern workshop environment with up-to-date facilities
• Ongoing training and development programmes
• Clear career progression pathways
• Supportive and friendly team atmosphere

Duties of a Service Advisor

• Greet customers and understand their vehicle servicing and repair needs
• Book customer vehicles into the workshop and manage appointments efficiently
• Provide timely updates to customers throughout the repair process
• Liaise effectively with technicians and workshop staff to ensure smooth operations
• Prepare accurate estimates and obtain customer authorisation for additional work
• Explain repairs and servicing requirements clearly to customers
• Handle customer queries professionally, resolving issues promptly
• Ensure all customer records and paperwork are correctly maintained
• Identify opportunities for additional services and explain these to customers
• Deliver a consistently high standard of customer service from start to finish

Requirements of a Service Advisor

• Previous experience as a Service Advisor or in a similar role within the automotive sector
• Strong communication skills and a customer-focused mindset
• Confident in dealing face-to-face and over the phone with customers
• Excellent organisational skills, capable of managing multiple priorities
• Well-versed in vehicle servicing and repair processes
• Professional attitude with a positive approach
• Good attention to detail and accurate administrative skills
• Ability to thrive in a fast-paced workshop environment

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Nottingham and Nottinghamshire, today to discover more about this fantastic Service Advisor opportunity.