Service Advisor

eRecruitSmart; City Of London; On-site; GBP 33,000; Full time

Job summary

An automotive service provider seeks a Service Advisor to enhance customer experience at Porsche Centre West London. Candidates should have customer service experience, a UK Driver's Licence, and excellent communication skills. The role offers competitive pay, a bonus, flexible hours, and a range of employee benefits including a pension scheme and vehicle leasing options.

Benefits

Salary up to £33,300

OTE bonus of 35%

Preferential vehicle leasing

33 days holiday

Employee Assistance Program

Fixed working hours

Qualifications

• Demonstrable recent experience in a customer service role.
• Good communication and people skills.
• Willingness to learn and grow.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle issues and customer information accurately.
• Provide clear explanations of required repairs and costs.

Skills

Customer service experience

Communication skills

Organizational skills

Basic computer literacy

Tools

MS Office Suite

Job description

Overview

Porsche Centre West London is expanding. We are looking for customer centric, car enthusiasts who bring positivity and drive to our expanding operations for the role of Service Advisor. To apply for the position of Service Advisor, it is essential that you have:

• Demonstrable recent experience in a customer service role
• A solid work history
• Held a Full UK Driver’s Licence for 2 years
• Excellent communication and customer liaison ability

Role

This is an exciting opportunity to learn the role of Service Advisor, gaining hands on experience and development to set you up for a rewarding career. Our Service Advisors are fundamental to our customers’ ownership experience, and the overall performance of the Aftersales Department. They combine their vehicle technical knowledge with strong communication to ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services. They use their customer relations skills to ensure high-quality service delivery, maintain excellent customer satisfaction and foster long-term relationships.

Responsibilities

• Greet customers promptly and professionally, listening carefully to their concerns and service needs
• Document vehicle issues, maintenance requests, and customer information accurately in the Dealer Management System
• Provide clear explanations of required repairs, service options, and associated costs
• Prepare and present service estimates, obtain approvals, and maintain detailed records
• Coordinate with technicians to ensure timely completion of work orders
• Monitor repair progress and keep customers updated throughout the service process
• Review final invoices with customers and explain all charges and completed work
• Handle customer inquiries, complaints, or concerns with professionalism and empathy
• Promote additional services, maintenance plans, or vehicle care products where appropriate
• Ensure compliance with company policies, safety regulations, and quality standards

Minimum Skills & Qualifications

• Be over 21 and hold a Full UK Driver’s Licence for 2 years (for insurance purposes)
• Prior experience in customer service or related role
• Willingness to learn and grow
• A passion for customer service and an interest in cars
• Good communication and people skills
• Good organisation skills and attention to detail
• Basic computer literacy and knowledge of MS Office suite

Desirable Skills & Qualifications

• Confidence to upsell services and products when appropriate
• Ability to explain technical information in a clear, customer friendly way
• Basic understanding of automotive systems and repair processes
• Prior experience of working in an automotive environment

Inclusion and Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

What We Offer

• Salary of up to £33,300 on joining, increasing as you progress through training and accreditation
• OTE bonus of 35% of your basic salary, paid monthly
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra for long service
• Fixed hours each week – Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program – support and advice on issues impacting wellbeing
• Dedicated mental health champions
• Employee representative body – your voice at work

Centre

Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided over two locations. Our main Centre is conveniently located on the A4 and a short walk from Chiswick High Road, with free staff parking nearby. Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, with a love of sports cars, a passion for excellence, and a willingness to challenge the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure the purchasing, servicing, and ownership experience of Porsche customers is of the highest quality.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You’re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!