Service Advisor

Peoples Ford; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent automotive dealership in Edinburgh is looking for a Service Advisor to enhance customer experience. This role involves welcoming customers, handling service enquiries, and explaining service requirements. Ideal candidates will have strong communication skills and attention to detail. Excellent pay rates, a generous bonus scheme, and numerous employee discounts are part of the benefits package.

Benefits

Generous bonus scheme

Discounts on company products and services

30 days annual leave

Employee Assistance Programme

Refer a Friend programme

Qualifications

• Service Advisor experience in an automotive role is desirable but not essential.

Responsibilities

• Welcome customers to ensure a smooth journey.
• Handle customer service calls and provide updates on repairs.
• Explain repair requirements clearly to customers.
• Deliver a world-class customer experience.

Skills

Excellent organisational skills

Strong focus on attention to detail

Passion for delivering excellent customer service

Communication skills

Job description

Role

We have a fantastic opportunity to join our Edinburgh Ford Store Service Department as a Service Advisor. As a Service Advisor, you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face-to-face interactions. You will be the link between our customers and the workshop. If you have a passion for customer service, a desire to deliver the highest quality of customer care, and enjoy working in an environment where no two days are the same, then this could be the role for you.

Responsibilities

Reporting to the Aftersales Manager, responsibilities will include:

1. Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
2. The efficient handling of customer service calls, including pricing information, relaying technical information, making customer appointments, and providing updates on vehicle repair completion times.
3. Understanding repair requirements and being able to explain these clearly to customers to empower them to make the best decisions.
4. Delivering a world-class customer experience to every customer and supporting our commitment to the Customer Viewpoint Programme, generating positive customer reviews through our social media channels.

What You’ll Have

• Excellent organisational and communication skills
• A strong focus on attention to detail
• A passion for delivering excellent customer service
• Service Advisor experience in an automotive role is desirable but not essential

Hours, Rewards, And Benefits

• Full-time hours worked Monday to Friday with a rotational Saturday morning shift.
• Excellent pay rates
• Generous bonus scheme
• Discounts on all our company products and services, including exclusive offers available to Peoples employees across our range of vehicles. Friends and family discounts are also available.
• 30 days annual leave, with the service department closing on bank holidays.
• Instant access to the Peoples Refer a Friend programme. You get paid for recommending a friend to work for us, and we pay you if you recommend new customers too.
• Instant access to Peoples Rewards, offering thousands of online retail discounts with no spending limits.
• Instant membership to our Employee Assistance Programme.

At Peoples, we don’t just look at your CV. We want to know who you are, what your values are, and what your potential is. We are an inclusive employer and want everyone to feel they can be their genuine self at work. Everyone is welcome, and inclusivity and respect are at the heart of our business.