Service Advisor

Johnsons Cars; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An independent franchise dealership in the UK is seeking a Service Advisor to provide exceptional customer service. Responsibilities include scheduling vehicle work, exceeding customer expectations, and promoting sales of genuine parts. The ideal candidate will be self-motivated, have experience in the automotive industry, and possess excellent communication skills. A valid UK driving license is essential. The dealership offers various employee benefits, including additional birthday leave and ongoing training opportunities.

Benefits

Birthday leave

Company Pension Scheme

Staff discounts

Access to benefits platform

On-demand dental services

Optional healthcare cash plans

31 days paid annual leave

Product and manufacturer training

Internal training academy

Qualifications

• Self-motivated team player with excellent interpersonal skills.
• Experience in a Service Advisor role within an automotive environment.
• Valid UK driving licence required.

Responsibilities

• Provide top-notch customer service and maintain brand image.
• Exceed customer expectations and requirements.
• Schedule work on vehicles and provide accurate service estimates.

Skills

Customer service excellence

Interpersonal skills

Organizational skills

Telephone communication

Job description

Company Overview

Johnsons Cars are one of the UK's leading independent franchise dealership networks, with 53 multi‑award‑winning dealerships across the UK. Established in 1999, we represent 15 global car manufacturers, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo and Mazda. We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest.

Responsibilities

• Provide the highest levels of customer service by delivering a knowledgeable, courteous, responsive and efficient service that projects the quality image of the brand and company.
• Ensure all customer expectations and requirements are exceeded.
• Deliver exceptional service by scheduling work on customer vehicles, providing accurate estimates for servicing and repairs, and ensuring customers are fully aware of the likely timescales and costs.
• Promote sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services while maintaining professionalism and customer satisfaction.

Qualifications

• Be a self‑motivated team player and target achiever with excellent interpersonal skills.
• Have good telephone and face‑to‑face customer communication skills.
• Have experience working in a Service Advisor role within an automotive environment.
• Hold a valid UK driving licence.
• Enjoy working in a fast‑paced, process‑driven aftersales environment and have strong organisational skills.

Benefits

• Birthday leave: an extra paid day off on your birthday.
• Company Pension Scheme.
• Staff discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
• Access to a benefits platform offering discounts on fitness, gadgets, weekly groceries and more.
• On‑demand dental services.
• Optional benefits including healthcare cash plans.
• 31 days paid annual leave, increasing to 33 with longevity of service.
• Industry‑leading product and manufacturer training.
• Internal training academy and partnership with Automotive Management trainers for career progression.