Sensitive Processes & Escalations Performance - Industrial Placement

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive company in Milton Keynes is seeking a university student for an Industrial Placement in Sensitive Processes & Escalations Performance. In this role, you'll provide oversight, align quality assurance processes, and support operational risk management. The ideal candidate will possess excellent communication skills and proficiency in Microsoft Office. This full-time position offers a competitive salary and various employee well-being resources.

Benefits

Competitive salary

25 days holiday per year

Pension scheme

Wellbeing resources

Flexible working opportunities

Qualifications

• University student eligible for a 12-month industrial placement.
• Desire to work in Automotive Finance or Financial Services.

Responsibilities

• Provide oversight and reporting for CRM enhancements.
• Align Quality Assurance processes and manage governance frameworks.
• Support operational risk management and compliance activities.
• Conduct market and customer research tasks to improve customer journey.

Skills

Excellent communication skills

Ability to challenge norms and seek improvements

Proficiency in Microsoft Office (especially Excel)

General IT competence

Proactive and eager to learn

Job description

Job Title: Sensitive Processes & Escalations Performance – Industrial Placement

Closing Date: 26 January 2026

Please note Industrial Placements are only applicable for university students, and will be a 12-month fixed term contract, commencing summer 2026 and ending summer 2027.

About Us

At Mercedes‑Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. We support every individual for being themselves and value inclusivity. Through the doors of Mercedes‑Benz Financial Services, you will find a passionate team working to support our customers and colleagues. We celebrate individuality, diversity, and believe our backgrounds, skills and cultures enhance our shared culture and help us deliver outstanding customer experience. We are a Menopause Friendly Employer, offering wellbeing support options and resources for those directly or indirectly affected.

How You’ll Play Your Part

Do you have a passion for governance, process alignment, and operational risk management? Join our team to play a key role in driving excellence across Customer Operations, specifically sensitive case handling and escalations.

Main Accountabilities

• Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
• Align Quality Assurance processes and manage governance frameworks.
• Support operational risk management and compliance activities.
• Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.

About You

• Excellent communication skills.
• Ability to challenge norms and seek improvements.
• Proficiency in Microsoft Office (especially Excel) and general IT competence.
• Proactive and eager to learn, with a desire to work in Automotive Finance or Financial Services.

What’s in it for you?

As well as the opportunity to work in a fast‑paced environment with a great team and culture, we’ll offer you a competitive salary and 25 days holiday per year. You’ll also be able to join our pension scheme. We provide access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders, and Inclusion Advocates, as well as flexible opportunities to support work‑life balance. We encourage your development with the training and knowledge you need to reach your potential.

What’s next?

When you apply, you’ll be asked to complete a short online application where we’ll request your current CV and some questions, including your current salary information. The Mercedes‑Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom. Reasonable adjustments are available to any candidate who needs them. We’re also open to working flexibly and are happy to discuss flexible working options.

Managing Your Data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us you agree to process your personal data in support of our recruitment and selection process. Your data will be held in our secure application tracking system (Taleo) and you can monitor your application status. For any data protection queries contact: [e-mail].