Sensitive Processes & Escalations Performance - Industrial Placement

Daimler AG (Canada); Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive company in the UK is offering an Industrial Placement in Sensitive Processes & Escalations Performance. This role requires university students and focuses on governance and operational risk management within customer operations. You will provide oversight for CRM enhancements, support risk management activities, and conduct market research. In addition to a competitive salary, this position offers flexible working options, 25 days of holiday, and access to wellbeing resources.

Benefits

Competitive salary

25 days holiday

Pension scheme

Employee Assistance Programme

Flexible working opportunities

Qualifications

• University students eligible for a 12-month fixed term contract.
• Strong proficiency in Microsoft Excel and IT competences.
• Proactive and eager to learn in Automotive Finance.

Responsibilities

• Provide oversight for new CRM enhancements.
• Align Quality Assurance processes.
• Support operational risk management.
• Conduct market research to identify trends.

Skills

Governance

Process alignment

Operational risk management

Microsoft Excel

Proactive learning

Education

University student

Tools

CRM systems

Job description

Job Description - Sensitive Processes & Escalations Performance - Industrial Placement (MER0003WYU)

Job Description

Sensitive Processes & Escalations Performance - Industrial Placement Group : Mercedes-Benz Group AG

Job Title: Sensitive Processes & Escalations Performance – Industrial Placement

Closing Date: 26 January 2026

Please note Industrial Placements are only applicable for university students, and will be a 12-month fixed term contract, commencing summer 2026 and ending summer 2027.

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.

Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.

How you’ll play your part

Do you have a passion for governance, process alignment, and operational risk management? Join our team and play a key role in driving excellence across Customer Operations, specifically sensitive case handling and escalations.

Main Accountabilities

• Provide oversight and reporting for new CRM enhancements, ensuring accurate insight generation and performance tracking.
• Align Quality Assurance processes and manage governance frameworks.
• Support operational risk management and compliance activities.
• Conduct market and customer research tasks to identify trends and drive improvements in the customer journey.

About you

• Ability to challenge norms and seek improvements.
• Proficiency in Microsoft Office (especially Excel) and general IT competence.
• Proactive and eager to learn, with a desire to work in Automotive Finance or Financial Services.

What’s in it for you?

As well as the opportunity to work in a fast-paced environment, with a great team and culture, we’ll offer you a competitive salary and 25 days holiday per year. On top of that, you’ll also be able to join our pension scheme.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as [e-mail] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, [e-mail].

Organization