Senior User Researcher

Head Resourcing Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK recruitment firm is seeking a Senior User Researcher for a hybrid position in London. This hands-on role involves leading impactful research to shape subscription experiences. Responsibilities include planning user research, conducting usability tests, and communicating insights to influence product decisions. Candidates should have proven experience in digital product research with strong qualitative and quantitative skills. The salary ranges from £450 to £500 per day, with opportunities for contract extension.

Qualifications

• Proven experience delivering user research for digital products, ideally within E-commerce or subscription‑based SaaS.
• Strong qualitative and quantitative research skills, including usability testing, interviews, and surveys.
• Ability to frame research questions, define hypotheses, and choose the right methodologies.

Responsibilities

• Plan and conduct user research to validate freemium models, pricing strategies, and monetisation opportunities.
• Lead discovery activities including interviews, usability testing, and concept validation.
• Design and execute research plans to support both short-term and long-term initiatives.

Skills

User research for digital products

Qualitative and quantitative research skills

Usability testing

Interviews

Surveys

Communication skills

Collaboration skills

Tools

UserTesting

Analytics platforms

Job description

Senior User Researcher (Contract)

3-month contract with possibility to extend

Location: London (Hybrid) - 2 days per week in our Victoria office, with regular travel to Nottingham

Start date: ASAP/mid-January

Inside IR35 - £450 - £500 per day

We're looking for a Senior User Researcher to help shape the future of our subscription experience. In this hands‑on role, you'll lead impactful research that informs both tactical improvements and longer‑term strategic redesigns. Your work will uncover insights that drive clarity, value, and seamless user journeys across web and app experiences.

You’ll collaborate closely with Product, Design, and Engineering teams, playing a key role in ensuring decisions are grounded in strong evidence and real user needs.

What You’ll Do

• Plan and conduct user research to validate freemium models, pricing strategies, and monetisation opportunities.
• Lead discovery activities including interviews, usability testing, and concept validation for flexible product experiences.
• Design and execute research plans that support both short‑term tactical changes and long‑term strategic initiatives.
• Analyse and synthesise findings into clear, actionable insights that inform product and design decisions.
• Work closely with designers, product managers, and business stakeholders to align research with commercial goals.
• Champion human‑centred design, accessibility, and usability throughout the product life cycle.
• Communicate insights through compelling reports, presentations, and workshops that influence decision‑making.

What We’re Looking For

• Proven experience delivering user research for digital products, ideally within E-commerce or subscription‑based SaaS.
• Strong qualitative and quantitative research skills, including usability testing, interviews, and surveys.
• Ability to frame research questions, define hypotheses, and choose the right methodologies.
• Confidence working in ambiguous problem spaces and bringing clarity through evidence.
• Excellent communication and collaboration skills, with experience influencing cross‑functional teams and senior stakeholders.
• Familiarity with remote research tools (eg UserTesting) and analytics platforms.
• A commercial mindset, balancing user needs with business outcomes.
• Proven ability to translate insights into practical recommendations that drive measurable impact.

*Please note, this organisation doesn't offer sponsorship and only candidates currently based in the UK will be considered*

Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to educational background, socio‑economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race, and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.