Senior User Researcher

Triad; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading consultancy in the UK is seeking a Senior User Researcher to join their team on a contract basis. This role involves leading user research activities in public sector digital transformation projects while collaborating closely with client teams and stakeholders. Candidates should have a strong track record in user research, particularly in Discovery and Alpha phases. The position offers a hybrid work model with a competitive day rate of £500 outside IR35, emphasizing accessibility and user-centered design.

Qualifications

• Proven experience as a User Researcher in public sector or consultancy projects.
• Hands-on experience in Discovery and Alpha phases.
• Experience presenting findings to diverse audiences.

Responsibilities

• Lead user research activities across Discovery and Alpha.
• Collaborate with consultants and client teams.
• Engage with users and stakeholders to understand needs.
• Translate research findings into impactful outputs.
• Advocate for accessibility and evidence-based design.

Skills

User research

Agile methodologies

Presentation skills

GDS service design standards

Job description

Senior User Researcher

Location: Hybrid (UK-based)

Contract Type: Contract

Day Rate: 500 p/d, Outside IR35

About the Role

Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.

This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands‑on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast‑paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad

Triad is a UK‑based consultancy delivering user‑centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.