Senior Urgent Care Triage Practitioner

Norfolk Community Health and Care NHS Trust; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent healthcare trust in the United Kingdom seeks a Senior Urgent Care Triage Practitioner. You will play a critical role in triaging patients and coordinating care within a multidisciplinary team. The ideal candidate will possess a relevant nursing or paramedic qualification and demonstrate strong clinical skills. You will also need experience working at a band 5 level and a commitment to high standards of patient care. This position supports both patient assessments and the prevention of unnecessary admissions, contributing to a more efficient health system.

Qualifications

• Evidence of working at band 5 level within the community or acute setting.
• Knowledge of remote monitoring and available technology.
• Interest in learning new skills for remote clinical monitoring.

Responsibilities

• Triage patients referred to the UCCH as part of the multidisciplinary team.
• Assess and prescribe care pathways for patients in crisis.
• Work within the integrated team to prevent unnecessary admissions.

Skills

Highly motivated

Able to provide high standards of care

Tact & diplomacy

Empathy & sensitivity

Ability to use own initiative

Good concentration for patient care

A team player

Education

Current NMC registration or Current HCPC registration

Adult Nursing BSc or Paramedic Sciences BSc

Evidence of continuing professional development

Assessor/mentorship preparation; ENB 998 or equivalent

Job description

Go back Norfolk Community Health and Care NHS Trust

Senior Urgent Care Triage Practitioner

The closing date is 03 January 2026

Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can‑do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.

Join the Norfolk and Waveney Unscheduled Care Coordination Hub (N&W UCCH). The UCCH is a one‑year‑old integrated service, which brings together all the system health providers, to enable patients to get care in the right place, at the right time, by the right professional(s).

Main duties of the job

You’ll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system‑wide response that improves patients’ care, experience and outcome.

About us

To triage incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.

To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.

To lead the triage team and contribute to the co‑ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.

This is predominantly a non‑patient facing role but with regular opportunities to maintain clinical competencies.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand‑alone NHS community trust in the country to be awarded the title.

Job responsibilities

To triage patients referred to UCCH as part of the multidisciplinary team.

To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.

To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

To support activity within UCR Hub (triage) and Community Virtual Ward.

To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h‑Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].

Person Specification

Qualifications

• Current NMC registration or Current HCPC registration
• Adult Nursing BSc or Paramedic Sciences BSc
• Evidence of continuing professional development
• Experience in Advanced Consultation skills
• Assessor/mentorship preparation; ENB 998 or equivalent

Experience

• Evidence of working at band 5 level within the community or acute setting
• Knowledge of additional specialist areas through in‑house training & short courses
• Knowledge of remote monitoring and available technology

Skills, Abilities and Knowledge

• Highly motivated
• Able to provide high standards of care
• Tact & diplomacy
• Empathy & sensitivity
• Ability to use own initiative
• Good concentration for patient care and inputting data/patient records.
• A team player
• Work flexibly to accommodate patient/service needs.
• Interest in learning new skills for remote clinical monitoring

Communication

• Good observational & reporting skills
• Good interpersonal skills

Personal and People Development

• Professional appearance
• Be able to: Kneel, bend & stoop, and work in cramped environments
• Manoeuvre limbs of around 5‑6 kg
• Manoeuvre patients using handling aids
• Be reliable

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Other

• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
• Must hold full and valid driving licence and have access to a vehicle
• Able to communicate effectively in written and verbal English Language
• This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am‑8pm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Norfolk Community Health and Care NHS Trust