Senior Training & Onboarding Specialist

Teleperformance SE; Remote; GBP 30,000 - 40,000; Full time

Job summary

An international training services company in Swansea is seeking a Training Specialist to facilitate onboarding and training for new hires, monitor trainee progress, and ensure training solutions are effective and aligned with organizational needs. The ideal candidate will have at least 2 years of experience in a similar role and possess excellent communication and consulting skills. This opportunity enables the individual to collaborate across teams and contribute to process improvement in a dynamic environment.

Qualifications

• 2+ years of experience in a training role in a technical support or client care operation.
• Excellent communication, consulting, and interpersonal skills.
• Ability to adapt in a rapidly changing environment.

Responsibilities

• Facilitate training and onboarding for new hires.
• Monitor trainee progress and provide feedback.
• Collaborate with business partners on training content updates.
• Ensure the logical design of training solutions.

Skills

Training delivery

Communication skills

Performance consulting

Quality/Process Improvement techniques

Collaborating with cross-functional groups

Job description

An international training services company in Swansea is seeking a Training Specialist to facilitate onboarding and training for new hires, monitor trainee progress, and ensure training solutions are effective and aligned with organizational needs. The ideal candidate will have at least 2 years of experience in a similar role and possess excellent communication and consulting skills. This opportunity enables the individual to collaborate across teams and contribute to process improvement in a dynamic environment.