Senior Tenancy Manager (Birmingham)

Centrick; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management firm in Birmingham is seeking a Senior Tenancy Manager to efficiently oversee tenancy processes including tenant referencing and contract management. The ideal candidate will possess strong communication skills and hold an ARLA qualification or equivalent. You'll be responsible for ensuring compliance with safety regulations and facilitating effective communication during maintenance procedures. This full-time role offers diverse responsibilities and opportunities for growth within a supportive team environment.

Benefits

25 days holiday plus bank holidays

Enhanced pension scheme

Medicash and virtual GP support

Company sick pay increases

Enhanced family leave allowances

Study support from Centrick Academy

24/7 mental health services

Birthday bonus

Volunteer day for charity

Access to discounts and wellbeing hub

Qualifications

• Experience in the property sector with a client-focused approach.
• Proficient in communicating effectively with clients and team members.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee the tenancy process, managing tenant references and contracts.
• Ensure property compliance with safety regulations and arrange inspections.
• Manage maintenance communication between landlords and tenants.

Skills

Communication skills

Property management

Organizational skills

MS Office proficiency

Education

ARLA qualification or equivalent

Job description

Location : B3 3PJ, Birmingham, West Midlands, West Midlands, UK

We are Centrick. Experts in residential Property with a clear mission : to make customers' lives better, every day. Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From Property Management, Valuation & Surveying and BTR & Asset Management to on-the-ground facilities management services like cleaning, caretaking and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest and strive to continuously improve everything we do for scalability and long-term impact — for our clients, customers, and communities. Ready to take the next step in your property career, and be part of a team that values excellence and innovation? We're looking for a Senior Tenancy Manager to take ownership of a portfolio of properties, ensuring compliance, profitability, and outstanding client service.

What you'll be doing
– No two days are the same, but the tasks below offer a glimpse of what to expect. If you don't meet every point but believe you have the skills to succeed, we encourage you to apply.
– Overseeing the entire tenancy process, you'll gather tenant references, negotiate and produce contracts and handle checkout bookings. You'll also process move‑out reports, deposits, invoices, payments and paperwork.
– Ensuring properties comply with all safety regulations, you'll organise inspections and arrange any necessary improvement works.
– Oversee reactive and proactive maintenance during tenancies; communicate with landlords and tenants and process contractor invoices for payment.
– You will manage, monitor and assess inventories, and post‑move‑in records, update the CRM database and handle all aspects of TDS disputes and Nil Deposit claims.
– The role will be based at the head office in Birmingham city centre, working 9 am to 5.30 pm, Monday to Friday.

What you need to succeed

You will have experience in the property sector and will proactively strive to meet clients' needs. You will have excellent communication skills and have the drive to establish excellent rapport with our clients & customers. You will hold a completed ARLA or equivalent qualification. As a diligent and well‑organised person, you will be able to thrive in a varied, fast‑paced environment and can adapt to meet business needs.

Are you a well‑presented professional with fantastic written and verbal communication skills, with the ability to effectively use MS packages as well as a range of internal systems? Experience in Estate & Housing Association would be advantagous.

Even if you can't tick everything off from the list above but think you've got what it takes, we'd be keen for you to apply!

Time to Recharge

• 25 days' holiday plus bank holidays, rising with service
• Future Security : Enhanced pension scheme
• Health & Wellbeing : Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost : Company sick pay increases over time to support your wellbeing when you need it most
• Family Friendly Leave : Enhanced leave allowances to support you and your family
• Learning & Development : Study support and access to our dedicated Centrick Academy to help you grow professionally and personally
• Mental Health Support : 24/7 mental health services
• Birthday Bonus : Enjoy an extra day off on your birthday to celebrate your way
• Giving Back : One volunteer day annually to support a charity or cause close to your heart
• Reward Platform : Access to a range of high street and online discounts as well as a wellbeing hub and marketplace

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we're here to help you succeed.