Senior Technical Writer

Black Duck Software; Belfast; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading application security firm in the UK is looking for a Senior Technical Account Manager to partner with customers and enhance their software development processes. This role involves driving the adoption of application security solutions, strategizing with account teams, and acting as a key advisor for customers on their AppSec journeys. Applicants should have a strong background in application security and experience with CI/CD tools, alongside excellent communication and project management skills. Full-time position offers opportunities for professional growth.

Qualifications

• Strong knowledge of application security vulnerabilities and open-source licensing.
• Hands-on experience with CI/CD and DevOps tools.
• Excellent communication, relationship-building and project management skills.
• Experience in a customer-facing technical role.

Responsibilities

• Partner with account teams to execute adoption plans tailored to customer goals.
• Drive adoption and integration of solutions into CI/CD pipelines.
• Act as a strategic advisor aligning with customer business priorities.
• Increase customer efficiency by proactively resolving challenges.

Skills

Application security vulnerabilities

CI/CD tools

Java

C/C++

C#

Technical communication

Project management

Education

Bachelor’s degree in computer science or engineering

Tools

Adobe Acrobat

Microsoft PowerPoint

SharePoint

XML

Confluence

Job description

Black Duck Software Inc. helps organizations build secure high‑quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST, SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components and application behavior. With a combination of industry‑leading tools, services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

The Team

The Black Duck Technical Account Management team partners with customers to accelerate adoption and maximize the value of our technology. TAMs work closely with internal teams to ensure our solutions are seamlessly integrated into customer pipelines enabling secure high‑quality software development at scale.

Our Culture

At Black Duck we foster a collaborative and inclusive environment where every team member is empowered to make a difference. We value continuous learning, innovation and diverse perspectives. Our team thrives on open communication, mutual respect and a shared passion for excellence. We celebrate wins together and support each other through challenges creating a strong sense of purpose and camaraderie.

Growth Opportunities

Joining Black Duck means investing in your professional growth. We offer specialized training, mentorship from industry leaders and opportunities to work on cutting‑edge projects. You’ll expand your technical and leadership skills while helping customers transform their software development practices.

What You’ll Do

• Partner with account teams to strategize and execute adoption plans tailored to each customer’s goals.
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows.
• Ensure value realization by optimizing technology usage, managing complexity and promoting best practices.
• Act as a strategic advisor aligning with customer business priorities and helping shape their AppSec strategy.
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes.
• Increase customer efficiency by proactively resolving challenges and enabling faster time­to‑value.
• Foster community and knowledge‑sharing across customer teams and internal stakeholders.

You’ll Have

• Strong knowledge of application security vulnerabilities and open‑source licensing.
• Hands‑on experience with CI/CD and DevOps tools.
• Software development experience in languages like C/C++, Java or C#.
• Proven ability to influence and guide customers through technical transformation.
• Excellent communication, relationship‑building and project management skills.
• Experience in a customer‑facing technical role.
• Ability to travel up to 25% as needed.
• Bachelor’s degree in computer science, engineering or a related STEM field.

Preferred Qualifications

• Successful track record as a TAM solution architect or sales engineer in AppSec or DevSecOps.
• Security certifications (e.g., CEH, CISSP, CSSLP).
• Experience with enterprise‑scale web development and microservices.
• MBA or Master’s degree in a technical or management field.

Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender, preference, national origin, age, disability or status as a Covered Veteran in accordance with federal and state laws. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Required Experience: Senior IC

Key Skills
Proofreading, Adobe Acrobat, Content Management Systems, Technical Writing, Visio, Microsoft PowerPoint, SharePoint, XML, Confluence, Wiki Systems, Word Processing, Writing Skills

Employment Type : Full Time

Experience: years

Vacancy: 1