Senior Technical Support Engineer - Enterprise Escalation

Zip; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing technology company in Greater London seeks a Senior Technical Support Engineer to ensure customers receive exceptional support. The role involves troubleshooting complex technical issues and partnering with internal teams. Candidates should have 5-6 years in technical roles, with experience supporting enterprise customers. Excellent communication skills and advanced debugging abilities are essential. The company offers competitive benefits and a dynamic work environment, fostering innovation and teamwork.

Benefits

Start-up equity

Full health, vision & dental coverage

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budget

Qualifications

• 5–6 years in a technical, customer-facing role, with at least 2 years as an escalation point.
• Experience partnering with Engineering teams.
• Success supporting enterprise-scale customers.

Responsibilities

• Serve as the final technical escalation point for Support.
• Identify and maintain scalable escalation pathways.
• Collaborate with Product as the voice of the customer.

Skills

Exceptional written and verbal communication

Strong prioritization and time management

Advanced debugging skills

Proficient with REST APIs and GraphQL

Fast learner

Tools

AWS

SQL (MySQL, PostgreSQL)

iPaaS tools

Ruby

Job description

A growing technology company in Greater London seeks a Senior Technical Support Engineer to ensure customers receive exceptional support. The role involves troubleshooting complex technical issues and partnering with internal teams. Candidates should have 5-6 years in technical roles, with experience supporting enterprise customers. Excellent communication skills and advanced debugging abilities are essential. The company offers competitive benefits and a dynamic work environment, fostering innovation and teamwork.