Senior Technical Support Engineer

Perforce; Belfast; On-site; GBP 42,000 - 67,000; Full time

Job summary

A leading software solutions company in Northern Ireland seeks a Senior Technical Support Engineer to address system, application, and infrastructure problems. The role involves collaboration with Professional Services and Engineering teams to help customers achieve success. Candidates should have over 5 years of experience, strong system administration knowledge, and passion for automation. The position offers a competitive salary between £42,850 and £66,450, along with opportunities for professional growth and development.

Benefits

Competitive salary

Professional development opportunities

Qualifications

• 5+ years of experience related to technical support.
• Awareness of emerging technologies and practices.
• Experience with Puppet Open Source.

Responsibilities

• Solve system, application, and infrastructure problems.
• Work closely with Professional Services, Sales, and Engineering teams to ensure customer success.

Skills

System Administration knowledge

Software automation understanding

Customer relations skills

Problem-solving

Programming skills (Ruby, Python, Perl, PowerShell, Bash)

Puppet Enterprise experience

Education

Technical degree (CS/IT/Eng/ITSec)

Tools

Puppet

Windows systems administration

Data center management

Microsoft PowerShell

Job description

Overview

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Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you\'ll work with and learn from some of the best and brightest in business. Before you know it, you\'ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world\'s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

We are looking for a Senior Technical Support Engineer to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It\'s a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.

As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.

Qualifications

• 5+ years of experience & related education
• Highly proficient System Administration knowledge.
• Advanced understanding of software automation and DevOps systems.
• Awareness and understanding of related emerging technologies and practices.
• Excitement about working with the Puppet Enterprise and Open-Source community
• Passion for problem-solving
• Technical degree (CS/IT/Eng/ITSec) or equivalent experience
• Strong customer relations & interpersonal skills
• Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
• Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Applicants with Puppet Certification are a plus
• Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
• Experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
• Windows systems administration experience, including Microsoft PowerShell
• Large scale infrastructure experience
• Knowledge of data center management, systems management, and monitoring, networking & security
• Technical Support experience in an open source/enterprise software company

£42,850 - £66,450 a year

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.