Senior Technical Engineer

AnyIT; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A managed IT services provider in Ipswich is seeking a Senior IT Support Specialist to deliver exceptional technical support. You will troubleshoot complex issues, manage client relationships, and ensure system performance while mentoring junior staff. Ideal candidates have 3-5 years in a senior role, with strong problem-solving skills. This full-time position offers opportunities for career development and training within a supportive team environment.

Qualifications

• 3-5 years of experience in a senior role in IT support.
• Proficient in troubleshooting complex hardware and software issues.
• Ability to manage client relationships effectively.

Responsibilities

• Provide advanced technical support for complex hardware and software issues.
• Manage and maintain client relationships, acting as a trusted technical advisor.
• Troubleshoot networking issues and implement security protocols.
• Ensure optimal system performance and proactive monitoring.
• Document technical solutions and create knowledge base articles.
• Mentor and support junior technical staff.
• Participate in on-call rotation for critical support.
• Collaborate with project teams on infrastructure implementations.

Skills

Advanced technical support

Client management

Troubleshooting

Network security protocols

Documentation skills

Mentoring junior staff

Infrastructure projects

Job description

About Us :

At AnyIT, we provide managed IT services and cyber security solutions to small and medium‑sized businesses across Suffolk and beyond. Our team is passionate about helping clients use technology to drive their success. We’re Cyber Essentials certified and committed to delivering reliable, responsive, and proactive IT support.

Full Job Description

Senior IT Support Specialist

Location : Suffolk, UK

Employment Type : Full-time

Experience Level : 3-5 years in a Senior Role

Department : Technical Support

About the Role :

Join our technical support team and help deliver exceptional IT services to our clients. You'll be responsible for troubleshooting complex technical issues, managing client relationships, and ensuring optimal system performance.

As a Senior IT Support Specialist, you will be at the forefront of our technical operations, providing expert‑level support to clients and mentoring junior team members. This is an excellent opportunity for an experienced IT professional looking to make a significant impact in a growing MSP environment.

Key Responsibilities :

• Provide advanced technical support for complex hardware and software issues
• Manage and maintain client relationships, acting as a trusted technical advisor
• Troubleshoot networking issues and implement security protocols
• Ensure optimal system performance and proactive monitoring
• Document technical solutions and create knowledge base articles
• Mentor and support junior technical staff
• Participate in on‑call rotation for critical support
• Collaborate with project teams on infrastructure implementations

What Success Looks Like :

• High client satisfaction scores and positive feedback
• Efficient resolution of technical issues with minimal downtime
• Proactive identification and prevention of potential problems
• Effective knowledge transfer to team members
• Continuous improvement of support processes and procedures

Career Development :

We invest in our people. You'll have access to training, certifications, and clear career progression opportunities within our growing organization.