Senior Technical Consultant ITOM

ServiceNow; Staines-upon-Thames; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a Technology Workflows Senior Consultant specialized in IT Operations Management. This role involves delivering ServiceNow solutions, leading technical projects, and collaborating with clients to define workflows. The ideal candidate will have strong experience with cloud platforms, scripting, and system administration, thriving in a customer-focused and innovative environment. This position is full-time based in the United Kingdom, requiring travel up to 50%.

Qualifications

• Experience in integrating AI into work processes, decision-making, or problem-solving.
• Solid understanding of the ITIL Model and its application.
• Proficient in scripting languages (JavaScript, Linux Shell, PowerShell, Python).
• Strong system administration skills (Unix, Linux, Windows) and network troubleshooting expertise.
• Hands-on experience in installing and configuring enterprise-scale applications.
• Ability to communicate effectively across multiple stakeholders.

Responsibilities

• Serve as a thought leader in implementation projects delivering technical solutions.
• Configure the ServiceNow Platform using best practices to achieve customer goals.
• Lead technical aspects of project and solution delivery.
• Facilitate workshops with stakeholders to assess and define future workflows.
• Design and implement ITOM solutions with long-term technical architecture in mind.
• Offer feedback to product development for continuous improvement.

Tools

AWS

Azure

Google Cloud

Docker

Kubernetes

Oracle WebSphere

Apache

JavaScript

Linux

Shell

PowerShell

Python

SolarWinds

SCOM

Nagios

Netcool

HPOM

BPPM

Job description

Team

Join the Customer Excellence Group Technology Workflows team and collaborate with talented consultants to deliver next-generation solutions for ServiceNows customers. This team specialises in implementing IT solutions offering advisory services adopting best practices driving innovation and designing architectures for our clients and partners.

Role

As a Technology Workflows Senior Consultant with expertise in IT Operations Management (ITOM) you will deliver ServiceNow solutions in a client-focused consulting environment.

While we are currently prioritising French-speaking consultants based in France applications from across EMEA are welcome.

What you get to do in this role :

• Serve as a thought leader in implementation projects delivering technical solutions and guidance.
• Configure the ServiceNow Platform and Technology Workflows using best practices to achieve customer goals.
• Lead technical aspects of project and solution delivery ensuring alignment with ServiceNow standards.
• Facilitate workshops with stakeholders to assess current processes and define future workflows.
• Design and implement ITOM solutions with long-term technical architecture in mind.
• Provide governance and advisory support for partner-led projects.
• Guide clients in leveraging ServiceNow capabilities to enhance business processes.
• Assist in the documentation including business requirement workbooks for technical solutions.
• Offer feedback to product development for continuous improvement.
• Collaborate with sales teams to scope and estimate project sizes.
• Enhance implementation methodologies and service offerings based on client experiences.
• Travel up to 50% annually depending on customer needs.

Qualifications : Role Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Solid understanding of the ITIL Model and its application.
• Experience with public / private cloud platforms (AWS Azure Google Cloud) containers (Docker Kubernetes) and enterprise-scale applications (Oracle WebSphere Apache).
• Proficiency in scripting languages (JavaScript Linux Shell PowerShell Python) and protocols (HTTP TCP SNMP SOAP REST RegEx).
• Familiarity with monitoring platforms (SolarWinds SCOM Nagios) and Experience with Event Management tools (Netcool HPOM BPPM).
• Strong system administration skills (Unix Linux Windows) and network troubleshooting expertise.
• Hands-on experience in installing and configuring Enterprise-scale applications such as Oracle WebSphere and Apache.
• Experience with service-oriented and distributed application architecture in the enterprise (web services data access and persistence client / server).
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards.
• Understanding of networking functionality Network Fault Management and advanced troubleshooting including the ability to gather and analyse raw event data.
• Excellent communication and presentation skills with the ability to simplify technical concepts for diverse audiences.
• Demonstrated experience in Agile project teams gathering requirements and writing user stories.
• Proven ability to influence and consult delivering tailored solutions aligned with client needs.

We are seeking a committed professional who thrives in a collaborative environment and prioritizes customer satisfaction. If you are passionate about driving innovative IT solutions and making a tangible impact we encourage you to apply!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work

Remote Work: No

Employment Type

Employment Type: Full-time

Key Skills

APIs, Presentation Skills, SOAP, .NET, AI, ServiceNow, J2EE, Jdbc, Java, XML, Oracle, Ant

Experience

Experience: years

Vacancy

Vacancy: 1