Senior Support Worker

Wiltshire Council; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in England is looking for a Senior Support Worker to lead a team of support workers and ensure high standards of care for clients who need home support. With responsibilities including conducting risk assessments and monitoring service delivery, the ideal candidate should possess an NVQ Level 4 or equivalent experience, along with a strong understanding of the Care Act and excellent interpersonal skills. This role offers a competitive salary and a meaningful career in the care industry.

Benefits

Opportunities for NVQ apprenticeships

Friendly working environment

Career progression support

Qualifications

• Experience supporting adults in a care environment.
• Ability to work as part of a team and provide instructions.
• Understanding of Care Act 2014 and Health and Social Care Act 2008.

Responsibilities

• Lead a team of support workers and ensure high service standards.
• Conduct risk assessments and improve customer care.
• Liaise with health colleagues and manage medication procedures.

Skills

Support adults within a care environment

Interpersonal skills

Organizational skills

First Aid qualification

Person-centred care

Education

NVQ Level 4 or equivalent experience

Tools

Microsoft applications

Electronic social care records

Job description

Salary: £16.35 - £17.47 (Plus 10% unsocial hours for qualifying shifts)

Hours per week: 22.5 hours

Interview date: To be confirmed after shortlisting

If you are passionate about helping others and eager to advance in the care industry, consider joining our team as a Senior Support Worker!

Main duties of the job

We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.

Our service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.

As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.

We would like to welcome candidates with either an NVQ Level 3 or equivalent substantial experience in a related field to apply, and we also welcome those who show an interest in pursuing a relevant qualification.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.

Job responsibilities

To lead a team of support workers, provide ongoing monitoring, support and supervision to support workers. The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework.

Specific duties and responsibilities include:

• Work closely with the Team Leader and other relevant colleagues to create person-centred and CQC compliant support plans.
• Attend the customer's first visit from the Wiltshire Support at Home service to introduce the service and support the customer in understanding the support approach.
• Be able to undertake risk assessment and encourage a positive risk-taking approach.
• Complete risk assessments which may include environmental, medication and mobility assessments, working with customers and support workers to manage risk and record actions and strategies agreed.
• Instigate where appropriate the management and oversight of the correct procedures for carrying out Medication Assessments and the completion of paperwork to be placed in the customer's home for the Support Workers.
• Liaise with health colleagues to raise any medication concerns and seek appropriate instructions and guidance.
• Work collaboratively with partners including Health Teams, Care Homes, Care Agencies and Hospitals. Have a good understanding of the discharge process and requirements of supporting people recently discharged from hospital, taking responsibility for ensuring that relevant information (health conditions and medication) is gathered, and systems are in place to ensure the customer and staff remain safe and risks are managed appropriately.
• Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards.
• When leading out-of-hours cover, initiative will need to be taken to ensure the team are following correct procedures.
• Have a thorough knowledge of CQC regulations and how they enforce them through the inspection process.

Qualifications

• NVQ Level 4 or equivalent significant experience in a relevant field (or a commitment to)
• Experience of supporting adults within a care environment
• HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
• Previous experience of contributing to the supervision of others or ability to demonstrate the required skills
• Up-to-date knowledge of relevant legislation and guidance in relation to working with and safeguarding adults.
• Experience and current up-to-date knowledge of moving and handling procedures.
• Well-developed interpersonal skills and ability to effectively communicate with people in a variety of ways and levels.
• Good organisational skills.
• Ability to prioritise tasks and work on own initiative against deadlines.
• Ability to utilise a range of software including electronic social care records.
• Physically fit and able to perform all requirements of the job role.
• Ability to work in a person-centred way to meet individual outcomes.
• Fully fluent in spoken and written English.
• Experience of working within a care support service.
• Experience of working within a CQC registered service.
• Understanding of the Care Act 2014; Health and Social Care Act 2008.
• Able to demonstrate an ability to work as part of a team and provide/implement instructions.
• Qualification as a trainer.

Experience

• High level of relevant and practical experience acquired on.
• An advanced understanding of relevant procedures and working practices.
• Advanced knowledge of specialist function relevant to service area.
• Excellent ICT skills including use of Microsoft applications and specialist systems.
• Significant experience of working with clients and client groups with complex needs.
• Proven ability to carry out client risk assessments to identify eligibility for service provision and/or risk of harm.
• Proven ability to advise and guide clients to encourage development and to access services to which they are entitled.
• Ability to build trust and confidence with clients, client groups and colleagues.
• Proven ability to interpret situations, analyse behaviours to make judgements and deliver interventions to achieve outcomes.
• Proven ability to deliver training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.