Senior Support Engineer: Cloud, Workday & Incident Expert

Kainos; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Northern Ireland seeks a Senior Support Engineer to provide high-quality technical support to external customers. This hands-on role involves resolving complex issues, contributing to system reliability, and mentoring team members. The ideal candidate has strong experience with Workday Extend, AWS, web services, and exceptional problem-solving skills, while thriving in a team-oriented, dynamic environment.

Qualifications

• Experience of providing application support and solving low/medium and complex problems.
• Ability to adapt and change to fluid processes.

Responsibilities

• Own the investigation and resolution of high-impact technical issues.
• Analyse root causes and propose long-term solutions.
• Act as a technical escalation point for complex support cases.
• Contribute to incident response and post-incident reviews.
• Document findings and solutions in internal knowledge bases.

Skills

Experience working with Workday Extend and/or Cloud technologies preferably AWS

Experience with working with web service technologies (REST, SOAP)

Strong development experience in Java/Node JS

Experience developing serverless AWS apps

Experience working with CI/CD pipelines

Ability to deliver tasks within a given timeframe

Great customer focus

Strong team skills

Education

Workday HCM certification (valid)

Workday Extend certifications from an accredited body (must be valid)

AWS certified Developer Associate certification

Job description

A leading technology firm in Northern Ireland seeks a Senior Support Engineer to provide high-quality technical support to external customers. This hands-on role involves resolving complex issues, contributing to system reliability, and mentoring team members. The ideal candidate has strong experience with Workday Extend, AWS, web services, and exceptional problem-solving skills, while thriving in a team-oriented, dynamic environment.