Senior Specialist, PE Operations

Electronic Arts Inc.; Old Woking; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global gaming company is seeking a Senior Specialist, PE Operations to oversee and optimize processes within HR. The role involves leading transitions to Shared Services, driving process improvements through automation, and supporting business operations. Candidates should have extensive experience in HR, particularly in shared services, and strong stakeholder management skills. This hybrid position requires at least three days a week in the office, offering a dynamic environment where creativity thrives.

Benefits

Healthcare coverage

Mental well-being support

Paid time off

Complimentary games

Qualifications

• Five or more years’ experience in HR or People Operations roles.
• Experience transitioning work to Shared Services teams.
• In-depth understanding of PE operational processes and shared services models.

Responsibilities

• Oversee and optimize PE Operations ensuring consistency and compliance.
• Lead process transitions from People Partner and CoE teams.
• Drive process improvement and standardization through automation.
• Deliver business operations and project support in collaboration with global teams.

Skills

Stakeholder management

HR Systems (Workday, ServiceNow)

Process optimization

Automation initiatives

Job description

Senior Specialist, PE Operations - Role Overview

The Senior Specialist, PE Operations is an individual contributor role that reports to the Manager, Workday Solutions in People Services. This is a hybrid role, with at least three days a week in the office.

Responsibilities

• Oversee and optimize PE Operations: Ensure PE processes are consistent and compliant, implementing structured knowledge transfer across global teams.
• Lead process transitions: Direct the transition of PE activities from People Partner and CoE teams to People Services Operations or Shared Services, following established playbooks, quality assuring documentation and ensuring all transitions meet governance and data security standards.
• Drive process improvement and standardization: Actively participate in projects to re‑engineer and automate end‑to‑end PE processes—including onboarding and data management—for enhanced scalability and efficiency. Act as a change leader, communicating transformation goals and facilitating workshops.
• Champion automation initiatives: Identify opportunities for automation and AI‑driven improvements, working closely with the People Services Automation team to design and implement solutions that enhance process efficiency for managers and employees.
• Deliver business operations and project support: Execute key PE processes (including compliance checks and process reviews), build stakeholder relationships, and provide project leadership in collaboration with global and regional teams to support ongoing transformation and continuous improvement.

Qualifications

• Five or more years’ experience in HR or People Operations roles.
• Experience transitioning work to Shared Services teams.
• In‑depth understanding of PE operational processes and shared services models.
• Excellent stakeholder management skills.
• Knowledge of HR systems including Workday and ServiceNow.

About Electronic Arts

Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Benefits

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.