Senior Solutions Architect | UK | Remote

Grafana Labs; Remote; GBP 103,000 - 125,000; Full time

Job summary

A leading observability solutions provider is seeking a Solution Architect to join their Packaged Services team in Ambleside, UK. This role involves driving customer onboarding, providing technical consulting, and implementing Grafana's products. Candidates should have 3+ years in deployment teams and a strong grasp of observability technologies. Opportunities for career growth and a remote culture are emphasized alongside competitive compensation including RSUs. Join a dynamic team committed to excellence and innovation.

Benefits

30 days of annual leave

Restricted Stock Units (RSUs)

Transparent communication

In-person onboarding

Global culture and collaboration

Qualifications

• 3+ years of experience working on deployment teams.
• Proven track record of successful delivery of customer projects.
• Self-starter, adept at picking up new skills.

Responsibilities

• Provision licenses for new customers.
• Directly implement Grafana products during customer onboarding.
• Collaborate with Sales and SEs for smooth knowledge transfer.

Skills

Project management techniques

Kubernetes experience

Linux system administration

Communication skills

Tools

Observability stack

Job description

Grafana Labs is looking for a Solution Architect to join our world class Packaged Services team. Our Solutions Architects are responsible for driving customer onboarding and achieving a fast and reliable value realization. Our SAs provide customers with guided training, hands‑on implementation support, and targeted business and technical consulting to ensure customers adopt Grafana smoothly and unlock meaningful value quickly. As a Solutions Architect, you will work with new customers to deliver our packaged services and drive successful adoption of Grafana and related technologies. In this role, you’ll directly implement key components of their observability stack, optimize usage to keep costs low from the start, and help establish a customer Center of Excellence through training and best‑practice guidance. When customers fall behind or encounter challenges, you will provide prescriptive technical direction to keep their implementation on track. By leveraging training content, product insights, and prescriptive delivery frameworks, you’ll support customers during the most critical stage of their Grafana journey and ensure they have an exceptional experience with our engagements. Our Solutions Architects are deeply specialized Professional Services technologists. They bring strong observability fundamentals – understanding why Kubernetes matters, how it integrates with Prometheus, the distinctions between logs and metrics, the “pets vs. cattle” paradigm, and more. You will thrive in this role if you enjoy staying hands‑on at the keyboard, working in the command line, and pairing that technical depth with customer engagement, project management, and structured delivery. In addition to strong technical expertise, a Solutions Architect must also bring solid project management skills to effectively track and manage the progress of customer initiatives. As a rapidly expanding program within Grafana Labs, we’re looking for candidates who are scrappy, technical, and self‑driven – people who are excited to join a growing company and help shape both our organization and the customer experience!

What You’ll Be Doing

• Provision licenses for new customers
• Directly implement Grafana products during customer onboarding
• Collaborate with Sales, SEs and Observability Architects to ensure a smooth and seamless knowledge transfer from pre to post sales
• Teach training sessions using our standard content, as well as customized or engagement specific material when needed
• Collaborate with Customer Experience strategy teams to create and manage engaging and useful onboarding documentation, videos, presentation material for customers
• Document and share customer success and intervention stories
• Maintain a high level of professionalism, empathy, business, and technical acumen across multiple customers at one time, connecting trends and themes as you go
• Have deep observability expertise in order to implement, train and troubleshoot with our customers
• Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution
• Work with the team to enhance customer documentation and create internal enablement material
• Effective in understanding business needs and distilling the information into business and technical requirements
• Comfortable working with business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers
• Be a strong advocate for adherence to standards and best practices
• Stay current on Grafana Labs, observability, and related technologies
• You’ll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements
• If you enjoy working with customers to help them succeed and thrive on working with leading‑edge technologies, this is the role for you

Qualifications

• 3+ years of experience working on deployment teams, using project management techniques
• Exposure to o11y stack (visualization, alerting, metrics, logs, traces)
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self‑starter, adept at picking up new skills and technologies, and eager to break new ground
• Excellent communication skills to communicate with customers, partners, and internal members
• Vision to help us take our company to the next level
• Kubernetes experience
• Linux system administration

Compensation & Rewards

In the UK, the base salary compensation range for this role is £103,000 - £124,750. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes‑RSUs help us stay aligned and invested as we scale globally.
Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture – As a remote‑only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose
• Scaling Organization – Tackle meaningful work in a high‑growth, ever‑evolving environment
• Transparent Communication – Expect open decision‑making and regular company‑wide updates
• Innovation‑Driven – Autonomy and support to ship great work and try new things
• Open Source Roots – Built on community‑driven values that shape how we work
• Empowered Teams – High trust, low ego culture that values outcomes over optics
• Career Growth Pathways – Defined opportunities to grow and develop your career
• Approachable Leadership – Transparent execs who are involved, visible, and human
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do
• In‑Person onboarding – We want you to thrive from day 1 with your fellow new “Grafanistas” to learn all about what we do and how we do it
• Balance is Key – We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
  We will comply with local legislation where applicable

Equal Opportunity Employer

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.