Senior Shift Team Member, 24hrs per week - Fixed Term Contract until January 2027

St Martins; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Norwich is seeking a temporary Senior Shift Team Member for a 24-hour per week role. The position involves providing trauma-informed support to individuals who may have faced homelessness, addiction, or mental health challenges. Responsibilities include providing support in various projects and taking part in flexible shifts including weekends. Candidates should possess emotional resilience, adaptability, and a passion for supporting vulnerable individuals. Competitive benefits and a comprehensive training program are offered.

Benefits

Up to 29 days holiday

Employee Assistance Programme

Salary sacrifice schemes

Discounted products and services

Qualifications

• Experience in supporting individuals with poor mental health and addictions.
• Demonstrates tenacity in providing support despite challenges.
• Passion for assisting those facing obstacles.

Responsibilities

• Provide person centred and trauma informed support for homeless individuals.
• Work collaboratively across multiple projects including the Somewhere Safe to Stay Hub.
• Participate in shift work, including weekends and sleep-in shifts.

Skills

Emotional resilience

Adaptability

Empathy

Flexibility

Support for mental health

Job description

We have a temporary part time 24hrs per week vacancy (fixed term contract until 31st January 2027) for a Senior Shift Team Member, shift work including weekends and sleep in shifts (£70.47 per sleep in shift)

The main purpose of the job is to understand and work with adults who may have experienced trauma linked to homelessness, addiction, mental or physical health needs, family breakdown, criminal activity and other disadvantages.

The post holder will be part of a team providing person centred and trauma informed support to single homeless people living within homeless services accommodation.

You will be working across these four projects -

• The Somewhere Safe to Stay Hub
• Bishopbridge House
• Dibden Road Hostel
• St Martins House

We are looking for:

• Someone with the passion and drive to support anyone finding themselves in this situation.
• Evidence of emotional resilience and tenacity to provide support, even when faced with resistance.
• Experience of supporting people who have poor mental health, addictions or who are ex-offenders.
• Ability and willingness to be flexible.
• Someone to demonstrate confidence, adaptability and conscientiousness, have empathy with the people we support and the determination to make a difference.
• Senior Shift Team member

You can expect:

• A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law.
• You will have a personal development programme tailored to your interests within our field of work.
• Up to 29 days holiday and from your first day an additional ‘birthday’ holiday to be taken in your birthday month.
• Employee Assistance Programme (EAP) – a 24hr helpline to support you and those living at the same address (over the age of 16) through any of life’s issues or problems, including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT.
• We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world.
• Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones.
• Access to discounted products and services, including: ‘Blue Light’ discount card, wellbeing platform, Pension scheme and life assurance.

• Our Values and Mission

For further information on the role, please contact Alex Burzec, Duty Response Manager on 01603 677581 or Billy Thornton Head of Housing Response on 01603 666563.

CLOSING DATE: 23rd January 2026