Senior Service & UX Designer - Hybrid (Newcastle)

Randstad Technologies Recruitment; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a User Experience Designer – Service Design for a 10-month hybrid contract in Newcastle. This role involves leading the human-centered design process, defining service improvements, and conducting user research to enhance the service ecosystem. The ideal candidate will have expertise in Service Design Thinking and UX methodologies, along with a strong ability to collaborate across various teams.

Qualifications

• Advanced proficiency in User Experience (UX) Research methodologies.
• Demonstrated expertise in Service Design Thinking and Design Thinking practices.
• Strong background in System Designs.

Responsibilities

• Define and implement service improvements across all project phases.
• Collaborate across engineering, product, and business teams.
• Conduct advanced ethnographic research to identify user needs.
• Create detailed User Journey Maps and develop Service Blueprints.
• Provide expert-level solutions to complex cross-department problems.

Skills

User Experience Research methodologies

Service Design Thinking

System Designs

Mentoring colleagues

Job description

A leading recruitment agency seeks a User Experience Designer – Service Design for a 10-month hybrid contract in Newcastle. This role involves leading the human-centered design process, defining service improvements, and conducting user research to enhance the service ecosystem. The ideal candidate will have expertise in Service Design Thinking and UX methodologies, along with a strong ability to collaborate across various teams.