Senior Service Support Manager Medical Directorate

NHS National Services Scotland; Airdrie; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Scotland is seeking an Assistant Service Manager to join their team at University Hospital Monklands. This role involves supporting the Service Manager in operational and performance management, as well as guiding staff on service improvement initiatives. The ideal candidate will have significant experience in clinical service management within the NHS, a relevant degree, and proven leadership abilities. Benefits include a supportive environment and opportunities for professional development.

Benefits

27 days annual leave

NHS Pension Scheme

Paid sick leave

Work-life balance policies

Qualifications

• Significant experience within a clinical service at a senior level.
• Experience working at a senior management level within the NHS.
• Proven experience of service improvement in a complex environment.

Responsibilities

• Support the Service Manager in operational management.
• Provide guidance on service redesign and improvement initiatives.
• Make recommendations for service enhancements.

Skills

Expert understanding of clinical best practices

Proven understanding of NHS services

Effective leadership skills

Influencing and negotiation skills

Education

Degree in a relevant discipline

Job description

The Role

An exciting opportunity has arisen for an Assistant Service Manager post within the medical directorate at University Hospital Monklands.

The successful candidate will work as key member of the Management Team supporting the Service Manager and the Management Team in the operational and performance management of the Service.

They will also make recommendations to the service and provide guidance to staff on service redesign and improvement initiatives in line with NHS Lanarkshire’s strategic objectives

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we\'ll need you to bring

Knowledge

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.

Experience

• Significant experience of working within a clinical service at a senior level delivering service change.
• Significant experience of working at a senior management level within the NHS.
• Proven experience in achieving significant service improvement in a complex environment.
• Demonstrable experience of managing complex relationships to achieve and deliver service change.
• Proven experience of successful programme management.
• Significant demonstrable experience in the alignment of governance compliance as a pre requisite requirement within service improvement.

Skills

• Expert understanding of a range of clinical best practice and service improvement techniques and methodologies.
• Proven understanding of the NHS, its services, environment and current issues at all levels.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have

• Evidence of management
• education and training
• Experience of successfully
• facilitating, leading and achieving service change
• Demonstrable experience of budget management and business planning
• Experience of working in acute
• hospital setting, ideally within
• operational management
• Knowledge of waiting times management within a healthcare setting
• Ability to provide effective,
• credible communication
• Ability to achieve results through people
• Effective leadership skills
• Evidence of effective problem
• solving skills
• Influencing and negotiation skills

Contract type

• Fixed Term or Secondment until March 2027
• Full time
• 37 hours

Please note this is a fixed term post until March 2027. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

Location and Working Pattern

This role will be based in the Medical Directorate within University Hospital Monklands.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Marissa Morrison, Interim Emergency Medicine & Medicine Service Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Lynn Deas, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.