Senior Service Support Manager

NHS Lanarkshire; East Kilbride; On-site; GBP 32,000 - 42,000; Full time

Job summary

A healthcare organization in East Kilbride is seeking an Assistant Service Manager to support operational and performance management within University Hospital Hairmyres. The ideal candidate will have significant experience in a clinical service at a senior level, strong skills in service improvement, and a degree in a relevant discipline. This full-time role offers a supportive environment and opportunities for professional growth, along with NHS benefits including annual leave and pension scheme.

Benefits

Minimum of 27 days annual leave

Membership of NHS Pension Scheme

Work-life balance policies

Paid sick leave

Qualifications

• Significant experience in clinical service at a senior level delivering service change.
• Experience of working at a senior management level within the NHS.
• Proven experience in achieving service improvement in complex environments.

Responsibilities

• Support the Service Manager in operational and performance management.
• Provide guidance to staff on service redesign and improvement initiatives.

Skills

Clinical best practice understanding

Service improvement techniques

Education

Degree level in a relevant discipline

Job description

The Role

An exciting opportunity has arisen for an Assistant Service Manager post within University Hospital Hairmyres.

The successful candidate will work as key member of the Management Team supporting the Service Manager and the Management Team in the operational and performance management of the Service.

They will also make recommendations to the service and provide guidance to staff on service redesign and improvement initiatives in line with NHS Lanarkshire’s strategic objectives.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we’ll need you to bring

Knowledge

• Educated to Degree level in a relevant discipline or equivalent experience.
• Evidence of continued professional development.

Experience

• Significant experience of working within a clinical service at a senior level delivering service change.
• Significant experience of working at a senior management level within the NHS.
• Proven experience in achieving significant service improvement in a complex environment.
• Demonstrable experience of managing complex relationships to achieve and deliver service change.
• Proven experience of successful programme management.
• Significant demonstrable experience in the alignment of governance compliance as a pre requisite requirement within service improvement.

Skills

• Expert understanding of a range of clinical best practice and service improvement techniques and methodologies.

It would be great if you also have

• Evidence of management education and training
• Demonstrable knowledge of budget management and business planning
• Knowledge of unscheduled care

Contract type

Permanent

Full time

37 hours

Location

This role will be based in Acute Services within University Hospital Hairmyres.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you! (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include :
A minimum of 27 days annual leave increasing with length of service
A minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )
Paid sick leave increasing with length of service
Occupational health services
Employee counselling services
Work-life Balance policies and procedures
NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .