Senior Service Manager - HHP Imaging Division | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent NHS organization is seeking a Senior Service Manager for the Imaging Division in Scunthorpe. In this role, you will lead administrative services, ensuring patient safety and delivery of effective imaging services. You will work closely with the Imaging Senior Leadership Team and play a significant role in developing business strategies while managing the operational workforce. This position offers a supportive and inclusive culture with opportunities for career growth and comprehensive employee support.

Benefits

Opportunities for career growth

Flexible working arrangements

Comprehensive health and wellbeing support

Qualifications

• Knowledge of health service management, including change management.
• Proven experience as an operational manager in the NHS.
• Demonstrable staff management experience, including roster management.
• Ability to travel between hospital sites as required.

Responsibilities

• Lead and manage administration services within the Imaging Division.
• Ensure patient safety and promote patient choice.
• Manage operational workforce KPIs and HR policies.
• Respond to patient complaints and facilitate change.

Skills

Health service management

Operational management

Strong communication skills

Negotiation skills

Interpersonal skills

Job description

Introduction

Are you ready to make a real difference in patient care and be part of a thriving, supportive team? The Humber Health Partnership is one of the NHS’s largest and most dynamic organisations, serving over 1.65 million patients annually with a budget of over £1.3 billion. We are committed to world‑class care and to fostering a positive, inclusive culture where every team member feels valued and empowered.

About the Role

As Senior Service Manager for the Imaging Division, you will have delegated responsibility and autonomy for the delivery of safe and effective imaging services, ensuring all targets and deadlines are met. You will provide leadership for the admin workforce, play a key role in service delivery and utilisation, and contribute to the development of business plans and strategy. You’ll work closely with the Imaging Senior Leadership Team, Divisional Managers, Modality Leads, Consultant Medical Staff, Radiographers, Workforce, Finance, and system partners.

Key Responsibilities

• Lead and manage administration services within the Imaging Division
• Ensure patient safety and promote patient choice
• Responsible for policy/service development as directed, in line with best practice, national guidelines and NHS performance targets
• Manage operational workforce KPIs and HR policies
• Support education and training needs for staff
• Oversee financial and physical resources
• Develop and implement service improvements and audits
• Represent the division in contract negotiations and service level agreements
• Respond to patient complaints and facilitate change
• Promote flexible working and wellbeing initiatives

Person Specification

• Knowledge of health service management, including change management and workforce/service redesign
• Proven experience as an effective operational manager within an NHS organisation
• Demonstrable staff management experience, including roster management
• Strong communication, negotiation, and interpersonal skills
• Commitment to inclusive team working, honesty, and integrity
• Ability to travel between hospital sites as required

Why Join Us?

• Supportive and inclusive culture
• Opportunities for career growth and development
• Flexible working arrangements
• Comprehensive health and wellbeing support
• Commitment to equality, diversity, and inclusion
• Access to excellent educational and training facilities

Equity, Diversity and Inclusion

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Other Information

The Humber Health Partnership is one of the largest acute and community partnership arrangements in the NHS, seeing well over one million patients each year and managing a budget of over £1.3 billion. It is made up of two Trusts – Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH).

Flexible working arrangements are available and supported. We encourage open conversations about a working pattern that suits your work‑life balance and the role. We are committed to creating and maintaining a fair and supportive working environment where contributions are fully recognised and valued.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

“We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

To learn more about the Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our recruitment website at https://join.humberhealthpartnership.nhs.uk/.

This advert closes on Thursday 11 Dec 2025.