Senior Service Manager

Adferiad Recovery; Swansea; On-site; GBP 28,000 - 30,000; Full time

Job summary

A mental health service provider in Swansea is seeking a Senior Service Manager to oversee its Adult Out-of-Hours Sanctuary and crisis services. The role demands strategic leadership and operational excellence to support staff and ensure high-quality interventions for individuals in crisis. Candidates should possess management experience in mental health settings, strong leadership skills, and the ability to build effective partnerships. This full-time position offers a salary of £28,742.18 per annum.

Qualifications

• Experience in mental health service management is essential.
• Proven experience in providing leadership and operational support.
• Ability to work with multiple stakeholders to enhance service delivery.

Responsibilities

• Provide strategic and operational leadership for crisis intervention services.
• Manage staff teams to deliver person-centered services.
• Develop relationships with external partners to ensure effective support pathways.

Skills

Leadership in crisis intervention

Relationship building

Understanding of mental health issues

Crisis management

Education

Relevant management qualification

Job description

Overview

Adferiad Recovery delivers a flexible and coordinated response to the exceptional circumstances faced by people with co-occurring mental health and substance use conditions and related issues. Vulnerable people facing complex life challenges need consistent and seamless support to ensure they remain engaged with vital health and wellbeing services – and to prevent them becoming disenfranchised and isolated.

Hours: 37.5 hours per week
Salary: £28,742.18 per annum
Based at: Swansea

Role Purpose

The Senior Service Manager will provide strategic and operational leadership for Adferiad’s Adult Out-of-Hours Sanctuary and 24/7 CYP Mental Health Crisis Service. The post holder will be responsible for managing and supporting staff teams to deliver high-quality, person-centred crisis interventions that promote safety, recovery, and resilience. Participation in the management on-call rota to provide out-of-hours leadership support as required. They will ensure both services meet statutory requirements, contractual obligations, and organisational policies, while upholding Adferiad’s values. A key part of the role will be developing strong working relationships with external partners, including health, social care, and voluntary agencies, to ensure effective pathways and integrated support for those in crisis.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Adferiad Recovery welcomes applications from everyone with the right to work in the UK, and values diversity in the workplace. All employees are required to act inclusively to encourage, promote, and cultivate our values. (Such as rights affirming and cultural diversity).

Working towards becoming a Rights Affirming organisation, we actively encourage applications from people where the Person Specification calls for a particular qualification or experience, we will consider waiving these requirements if an applicant who could not achieve them because of a disability can demonstrate he/she would be capable of performing well in the job and fulfils the criteria in other respects.

How to Apply & Further Information

FOR MORE INFORMATION A FULL PERSON SPECIFICATION AND HOW TO APPLY, PLEASE GO TO OUR WEBSITE: https://adferiadrecovery.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6b580a67-254a-4ffa-bb99-a443fdd3bbf2

If you have difficulty accessing this information or would like it in a different format, please contact our recruitment team at [e-mail]

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Mae Adferiad Recovery yn darparu ymateb hyblyg a chydlynol i’r amgylchiadau eithriadol mae pobl sydd â chyflyrau iechyd meddwl, defnydd sylweddau a materion eraill cysylltiedig sy’n cyd-ddigwydd yn eu hwynebu. Mae pobl sy’n agored i niwed sy’n wynebu heriau bywyd cymhleth angen cefnogaeth gyson a di-dor i sicrhau eu bod yn parhau i ymgysylltu gyda gwasanaethau iechyd a llesiant hanfodol – ac i’w hatal rhag mynd yn ddifreintiedig ac ynysig.

Oriau: 37.5 awr yr wythnos
Cyflog: £28,742.18 per annum
Lleoliad: Abertawe

Pwrpas y Rôl

Blydd Uwch Reolwr Gwasanaeth fydd yn darparu arweinyddiaeth strategol a gweithredol ar gyfer Gwarchodfa Oedolion y Tu Allan i Oriau ac ar gyfer Gwasanaeth Argyfwng Iechyd Meddwl Plant a Phobl Ifanc 24/7. Bydd deiliad y swydd yn gyfrifol am reoli a chefnogi timau staff i ddarparu ymyriadau argyfwng o ansawdd uchel sy'n canolbwyntio ar y person ac sy'n hyrwyddo diogelwch, adferiad a gwydnwch. Cyfranogiad yn y rota rheoli ar alwad i ddarparu cefnogaeth arweinyddiaeth y tu allan i oriau yn ôl yr angen. Byddant yn sicrhau bod y ddau wasanaeth yn bodloni gofynion statudol, rhwymedigaethau cytundebol a pholisïau sefydliadol, gan gynnal gwerthoedd Adferiad. Rhan allweddol o'r rôl fydd datblygu perthnasoedd gwaith cryf gyda phartneriaid allanol, gan gynnwys asiantaethau iechyd, gofal cymdeithasol a gwirfoddol, er mwyn sicrhau llwybrau effeithiol a chefnogaeth integredig i'r rhai sydd mewn argyfwng.

Rydym yn cadw\'r hawl i gau'r swydd wag hon yn gynnar os byddwn yn derbyn digon o geisiadau ar gyfer y rôl. Felly, os oes gennych ddiddordeb, cyflwynwch eich cais cyn gynted â phosibl.

Mae Adferiad Recovery yn croesawu ceisiadau gan bawb sydd â’r hawl i weithio yn y Deyrnas Unedig, ac yn gwerthfawrogi amrywiaeth yn y gweithle. Mae’n rhaid i bob cyflogai ymddwyn yn gynhwysol i annog, hyrwyddo, ac i feithrin ein gwerthoedd (megis cadarnhau hawliau ac amrywiaeth diwylliannol).

Wrth weithio tuag at dod yn sefydliad sy’n Cadarnhau Hawliau, rydym yn weithredol yn annog ceisiadau gan bobl ble mae Manyleb y Person yn galw am gymhwyster neu brofiad penodol, ond byddwn yn ystyried hepgor y gofynion hyn os bydd ymgeisydd na all eu cyflawni oherwydd anabledd, ond sydd yn gallu dangos y byddent yn gallu perfformio yn dda yn y swydd ac yn bodloni’r meini prawf mewn agweddau eraill.

AM FWY O WYBODAETH, MANYLEB Y PERSON LLAWN AC AM SUT I WNEUD CAIS, EWCH I’N GWEFAN OS GWELWCH YN DDA: https://adferiadrecovery.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6b580a67-254a-4ffa-bb99-a443fdd3bbf2

Os ydych yn cael trafferth cael mynediad i’r wybodaeth hon, neu os hoffech ei gael mewn fformat arall, yna cysylltwch â’n tîm recriwtio yn [e-mail]