Senior Service Lead

British Red Cross; Essex; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading humanitarian organization in Essex seeks a Senior Service Lead to guide specialist teams in delivering strength-based interventions that empower individuals and activate communities. The successful candidate will coach teams, manage complex casework, and build partnerships with health and social care organizations. This role offers flexible working, comprehensive leave, and development opportunities in a supportive environment focused on diversity and inclusion.

Benefits

Flexible working options

Annual leave plus options to buy extra days

Contributory pension scheme

Career development opportunities

Employee benefits platform

Wellbeing support programs

CycleWork scheme

Qualifications

• Experience managing dispersed teams.
• Emotional intelligence and resilience.
• Commitment to inclusive practice.

Responsibilities

• Coaching teams to deliver personalized support.
• Overseeing safe, outcome-focused interventions.
• Building strategic relationships with partners.
• Analyzing service data for improvement.

Skills

Knowledge of health and social care system

Coaching skills

Communication skills

Stakeholder engagement

Proactive mindset

Job description

About The Role Senior Service Lead Location: Chelmsford, Essex Salary: £, to £, per annum Hours: per week Contract: Fixed term contract for months Additional Requirement: Applicants must have a full licence ( years) and access to a vehicle.

Are you ready to lead innovative, community-driven services that make a real difference in people’s lives?

Are you passionate about improving wellbeing and reducing reliance on formal care? Do you thrive in a leadership role that blends strategy, service delivery, and community engagement? As a Senior Service Lead, you’ll guide specialist teams to deliver strength-based interventions that empower individuals and activate communities. You’ll work closely with Adult Social Care and other partners to shape services that are safe, effective, and sustainable. Your insights will help us continuously improve and maximise impact—are you ready to lead change?

What will a day in the life of a Senior Service Lead involve?

• Coaching teams to deliver personalised, holistic support that builds resilience and independence.
• Overseeing safe, outcome-focused interventions and reviewing complex casework.
• Building strategic relationships with health, social care, and voluntary sector partners.
• Analysing service data and feedback to drive improvements and inform future commissioning.

To be a successful Senior Service Lead, what will you need?

• Strong knowledge of the health and social care system and experience managing dispersed teams.
• Excellent coaching, communication, and stakeholder engagement skills.
• A proactive, solutions-focused mindset with a passion for quality improvement.
• Emotional intelligence, resilience, and a commitment to inclusive practice.

Interested? The closing date for applications is on Wednesday st January .

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: days annual leave (including bank holidays) + option to buy extra days.
• Pension scheme: Up to % contributory pension.
• Learning & Development: A range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• CycleWork: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders