Senior Service & Governance Lead (FM & Engineering)

Mitie; Mount Pleasant; On-site; GBP 55,000 - 65,000; Full time

Job summary

A technical services company is looking for a Services and Governance Manager to lead and oversee governance across the contract. Responsibilities include managing service delivery, ensuring compliance, and training teams. The ideal candidate holds a degree in Facilities Management or equivalent, with proven experience in senior operational roles, excellent organizational skills, and strong leadership abilities. This full-time, on-site position in England offers a salary of £65,000 per annum plus benefits including annual leave and a pension scheme.

Benefits

25 days annual leave

Company pension scheme

Life assurance

Training and development opportunities

Flexible working arrangements

Qualifications

• Proven experience in a senior operational or governance role within Facilities Management.
• Experience managing multi-disciplinary teams.
• Strong background in service coordination and helpdesk operations.

Responsibilities

• Lead and manage the Service Engineering Desk.
• Oversee service delivery processes from scheduling to customer reporting.
• Drive continuous improvement in service delivery processes.

Skills

Excellent organisational skills

Leadership skills

Strong understanding of CAFM systems

Commercial acumen

Strong communication skills

Proactive mindset

Education

Degree in Facilities Management, Engineering, or Business Administration

Leadership or management qualification

Tools

Maximo

Concept

Job description

A technical services company is looking for a Services and Governance Manager to lead and oversee governance across the contract. Responsibilities include managing service delivery, ensuring compliance, and training teams. The ideal candidate holds a degree in Facilities Management or equivalent, with proven experience in senior operational roles, excellent organizational skills, and strong leadership abilities. This full-time, on-site position in England offers a salary of £65,000 per annum plus benefits including annual leave and a pension scheme.