Senior Service Designer — Lead Experience Design (12‑Month)

lloyds banking group; Manchester; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

A leading UK bank is seeking a Senior Service Designer for a 12-month fixed-term contract in Manchester. The role involves leading an Experience Design squad to improve customer and colleague journeys. You will work closely with multidisciplinary teams and drive strategic vision as well as design decisions. The position offers competitive salary and benefits, including a generous pension contribution and performance-related bonus. Hybrid working model with at least two days in the office is required.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus scheme

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Experience in various research and design methods is critical.
• Ability to work effectively and confidently as part of agile teams.
• Strong communication skills to manage expectations and incorporate perspectives.

Responsibilities

• Drive the strategic vision for colleague channels platform.
• Collaborate closely within multidisciplinary teams.
• Facilitate workshops and discussions with collaborators.
• Lead the design decisions while bringing user perspectives to the forefront.

Skills

Design Thinking

Customer Journey Mapping

Service Blueprinting

Contextual Enquiry

Stakeholder Interviews

Insight and Horizon Scanning

Persona and Archetype Development

Co-creation, Ideation and Storyboarding

Job description

A leading UK bank is seeking a Senior Service Designer for a 12-month fixed-term contract in Manchester. The role involves leading an Experience Design squad to improve customer and colleague journeys. You will work closely with multidisciplinary teams and drive strategic vision as well as design decisions. The position offers competitive salary and benefits, including a generous pension contribution and performance-related bonus. Hybrid working model with at least two days in the office is required.