Senior Service Designer – Hybrid, Inclusive Digital Excellence

Capgemini Invent; Glasgow, Manchester, Newcastle upon Tyne, Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global business and technology partner in Glasgow is seeking a Service Designer to join their Digital Excellence community. The role involves championing user-centred design, engaging in inclusive practices, and supporting clients throughout the service design process. Ideal candidates should have proven experience in service design and a strong understanding of accessibility principles. You will have opportunities for personal growth through training and development initiatives in a hybrid work environment.

Benefits

Access to training and certifications

Hybrid working arrangements

Employee wellbeing support

Qualifications

• Proven experience in service design process.
• Experience working with Government Digital Service standards.
• Ability to create service design artefacts like user journeys and service blueprints.
• Strong understanding of accessibility principles.

Responsibilities

• Maximise value delivered for clients from inception to application.
• Support clients in the end-to-end service design process.
• Champion user-centricity through design tools and methods.
• Lead business development activities.

Skills

User-centred design

Problem solving

Design thinking

Agile methodologies

Stakeholder management

Job description

A global business and technology partner in Glasgow is seeking a Service Designer to join their Digital Excellence community. The role involves championing user-centred design, engaging in inclusive practices, and supporting clients throughout the service design process. Ideal candidates should have proven experience in service design and a strong understanding of accessibility principles. You will have opportunities for personal growth through training and development initiatives in a hybrid work environment.