Senior Service Designer & Change Lead – Remote/Hybrid

Version 1; Newcastle upon Tyne; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology services firm in Newcastle upon Tyne is looking for a strategic, systems-minded Service Designer & Change Lead. You will work with multidisciplinary teams to create user-centered services and lead change initiatives within organizations. This is an excellent opportunity to shape transformative solutions in an agile environment. The ideal candidate has a strong service design background and skills in change management.

Benefits

Flexible working

Employee wellbeing schemes

Financial wellbeing initiatives

Quarterly Performance-Related Profit Share

Qualifications

• Experience applying change management methodologies such as ADKAR or Kotter's 8-Step Process.
• Ability to facilitate difficult conversations about organisational change.
• Capability to define the service vision and unite a team around it.

Responsibilities

• Lead multidisciplinary teams to shape end-to-end services.
• Implement change strategies to ensure successful adoption.
• Collaborate with stakeholders to co-create solutions.

Skills

Service Design Expertise

Change Management

Communication

Technical Skills

Collaborative Working

Tools

Miro

Lucid

Figma

Job description

A leading technology services firm in Newcastle upon Tyne is looking for a strategic, systems-minded Service Designer & Change Lead. You will work with multidisciplinary teams to create user-centered services and lead change initiatives within organizations. This is an excellent opportunity to shape transformative solutions in an agile environment. The ideal candidate has a strong service design background and skills in change management.