Senior Service Designer

SOLOS Consultants Ltd; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A consulting firm in the United Kingdom is seeking an experienced Senior Service Designer for a 4-month project focused on designing a shared digital care record in Wales. The role requires strong communication skills and expertise in service design principles, with a focus on user needs and agile methodologies. Candidates should possess post-graduate education and a proven record in similar roles with the ability to lead and mentor teams.

Qualifications

• Educated to post-graduate level (or equivalent qualification/experience in an associated professional field).
• Evidence of continuous professional development.
• Experience of interpreting evidence-based research and incorporating this into your work.

Responsibilities

• Act as an expert and advocate for best practice, coaching teams.
• Lead complex service design activities and implement new ways of working.
• Communicate complex and sensitive information clearly across teams.

Skills

Experience of working in a similar role

Interpreting evidence-based research

Familiar with graphical human/computer interfaces

Knowledge of applying relevant standards and practices

Familiar with iterative methods and techniques

Creativity in problem solving

Attention to detail

Interacting with different communities

Adaptability

Education

Post-graduate level education

Tools

Prototyping techniques

Basic HTML skills

Job description

Senior Service Designer

215.06 per day PAYE

274.29 per day Umbrella

INSIDE IR35

Full Time

4 Months with option to extend

BACKGROUND

This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales that improves care by making patient/citizen information available both across and within health and social care.

REQUIREMENT

Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer.

DUTIES AND RESPONSIBILITIES

Management, Leadership & Training

• Act as an expert and advocate for best practice, coaching and mentoring teams.
• Advise and coordinate staff, deliver training, and share knowledge.
• Identify and resolve team issues, foster collaboration, and create a positive working environment.

Planning & Design

• Lead complex service design activities and implement new ways of working.
• Design services and components to meet business needs and user requirements.
• Prioritise user stories, evaluate design options, and manage risk.
• Apply Agile principles and tools effectively.

Improvement & Monitoring

• Document work using standard methods and tools, including prototypes.
• Contribute to user experience design and iterate design patterns.
• Generate and test multiple solutions, implement policies, and align with best practice.

Communications

• Communicate complex and sensitive information clearly across teams and stakeholders.
• Facilitate collaboration, provide constructive feedback, and represent user needs internally.

Digital & Information

• Recommend tools and methods, adapt to technological changes.
• Use prototyping techniques and basic HTML skills.

QUALIFICATIONS

Essential

• Educated to post‑graduate level (or equivalent qualification / experience in an associated professional field)
• Evidence of continuous professional development.

SKILLS AND EXPERIENCE

Essential Skills

• Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes.
• Experience of interpreting evidence‑based research and incorporating this into your work.
• Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer.
• Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.
• Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact.
• Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment.

Essential Experience

• Teamwork skills in working collaboratively with others to achieve a common goal.
• Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails.
• Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
• Attention to detail skills to ensure accuracy and high‑quality standards in given tasks, to ensure deliverables are accurate and complete.
• Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures.
• Adaptability Skills to adapt style and approach and to meet the needs of different audiences.

If this role is of particular interest and matches up well with your skills/experience then please do apply immediately.