Senior Service Coordinator - Lead 5-Engineer Field Team

Interaction Recruitment; Wakefield; On-site; GBP 28,000 - 32,000; Full time

Job summary

An established service organization in Wakefield is seeking an experienced Service Coordinator. In this role, you will manage mobile engineers, schedule urgent works, and ensure timely project execution. The ideal candidate has proven project coordination experience, strong leadership skills, and a natural instinct for customer care. This is a mission-critical position in a fast-paced environment where every second counts.

Qualifications

• Proven experience in reactive and planned project coordination.
• Experience leading a team.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

Responsibilities

• Coordinate and manage 5 mobile engineers across the North Central region.
• Schedule urgent and planned works, ensuring no delays, no excuses.
• Be the first point of contact for clients — professional, positive, and proactive.
• Manage strict deadlines, tight budgets, and high expectations.
• Work closely with purchasing and sales teams — we are one team, one goal.
• Ensure site surveys, quotations, and installations are completed on time.
• Handle credit checks, supplier coordination, and subcontractor management.
• Constantly reschedule resources to meet shifting priorities.
• Deliver smooth project execution from start to finish.

Skills

Project coordination

Leadership

Organisational skills

Customer care

Job description

An established service organization in Wakefield is seeking an experienced Service Coordinator. In this role, you will manage mobile engineers, schedule urgent works, and ensure timely project execution. The ideal candidate has proven project coordination experience, strong leadership skills, and a natural instinct for customer care. This is a mission-critical position in a fast-paced environment where every second counts.