Senior Service Coordinator

FM Search & Select Ltd; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift services provider in Glasgow is seeking a Senior Service Coordinator to manage coordination between engineers, clients, and internal teams. This full-time, permanent position requires proven experience in scheduling or planning roles, excellent organizational and communication skills, and the ability to handle escalations effectively. The role offers a competitive salary and opportunities for career development within a supportive team environment.

Benefits

Competitive salary

Clear progression and development opportunities

Supportive team environment

Qualifications

• Proven experience in a senior coordination, scheduling, or planning role.
• Comfortable handling escalations and problem-solving.
• Good IT skills including planning systems and Microsoft Office.

Responsibilities

• Coordinate planned, reactive, and project works across a large engineer workforce.
• Act as a senior point of contact for clients, handling queries and escalations.
• Plan engineer schedules to maximise productivity.

Skills

Strong organisational skills

Communication skills

Problem-solving

IT skills (Microsoft Office, CRM/CAFM)

Job description

Senior Service Coordinator

📍 Glasgow

We are working with a well-established, market-leading lift company in Glasgow who are looking to appoint an experienced Senior Coordinator to support their growing operations team.

This is a key role within the business, acting as a central point of coordination between engineers, clients, suppliers, and internal teams, ensuring works are planned, communicated, and delivered efficiently.

The Role

• Coordinate planned, reactive, and project works across a large engineer workforce
• Act as a senior point of contact for clients, handling queries and escalations
• Plan engineer schedules to maximise productivity and meet service level agreements
• Liaise with engineers, supervisors, and management to ensure smooth day-to-day operations
• Maintain accurate records within internal systems and produce reports as required
• Support and mentor junior coordinators within the team
• Ensure all works are carried out in line with health & safety and company procedures

The Ideal Candidate

• Proven experience in a senior coordination, scheduling, or planning role (engineering, lifts, FM, construction, or similar environment)
• Strong organisational and communication skills
• Confident dealing with engineers, clients, and senior stakeholders
• Experience managing workloads, priorities, and deadlines in a fast-paced environment
• Comfortable handling escalations and problem-solving
• Good IT skills (planning systems, Microsoft Office, CRM/CAFM systems)
• Lift industry experience would be an advantage but is not essential

What's On Offer

• Competitive salary (dependent on experience)
• Stable role within a well-established and respected business
• Clear progression and development opportunities
• Supportive team environment
• Full-time, permanent position

If you're an experienced coordinator looking to step into a senior role within a large, reputable lift company, we'd love to hear from you.

📩 Apply now or get in touch for a confidential discussion