Senior Service Advisor: Auto Care & Customer Experience

Vospers Motor House Ltd; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading South West motor dealer in Plymouth is seeking a Senior Service Advisor to manage the Service Reception desk, ensuring high standards of customer satisfaction and maximizing department profitability. Responsibilities include booking vehicles, providing accurate costing, and maintaining customer files. Ideal candidates should have a background in customer service and excellent communication skills. The company offers a supportive work environment and respects diversity in the hiring process.

Benefits

Holiday accrual scheme & paid day off for your birthday

Life Insurance Scheme

Full range of motor discounts

Paid sickness scheme

Professional development and recognition programme

Qualifications

• Experience in customer service and automotive industries.
• Strong communication and organizational skills.

Responsibilities

• Manage Service Reception desk and ensure customer satisfaction.
• Book in vehicles and provide accurate costing.
• Monitor workshop hours to maximize availability.
• Handle customer inquiries promptly and courteously.

Job description

A leading South West motor dealer in Plymouth is seeking a Senior Service Advisor to manage the Service Reception desk, ensuring high standards of customer satisfaction and maximizing department profitability. Responsibilities include booking vehicles, providing accurate costing, and maintaining customer files. Ideal candidates should have a background in customer service and excellent communication skills. The company offers a supportive work environment and respects diversity in the hiring process.