Senior Service Account Manager – Parcel (UK)

Vanderlande; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics and technology provider in the UK is seeking a Senior Service Account Manager to drive service excellence for parcel customers. You will manage customer relationships, develop service strategies, and collaborate with cross-functional teams to ensure successful service delivery. The ideal candidate has a relevant degree, proven experience in service sales, and strong problem-solving skills. A competitive benefits package, including medical cover and career progression opportunities, is offered in a hybrid working environment.

Benefits

28 days annual leave

Bupa Medical Cover

Wellbeing membership with GP access

Cycle to work scheme

Pension with Aviva

Recognition platform for coworkers

Qualifications

• Proven years of experience in service sales/aftersales, ideally in logistics or technical services.
• Strong team player with the ability to build excellent rapport with customers.
• Driven to win, results-oriented, and hands-on in approach.

Responsibilities

• Represent the customer internally with a strong customer-first mindset.
• Drive upgrades and enhancements for existing installations.
• Manage bid processes and align with customer expectations.

Skills

Service sales experience

Customer relationship management

Problem-solving abilities

Excellent communication skills

Team player

Education

Degree in Business Administration, Engineering, Logistics

Job description

Job Title Senior Service Account Manager – Parcel (UK) Job Description

Reporting to: Executive Commercial Director

Location: Birmingham or London Heathrow (Hybrid)

Contract Type: Permanent

Introduction To Role

As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.

Role Responsibilities

As collaborate with the Sales Manager to develop innovative service solutions for new projects, with a clear path toward Sales Management. In short, if you are a self‑motivated, proactive individual who enjoys the challenges and rewards of the Service business, then this is a job for you.

• Represent the customer internally with a strong customer‑first mindset
• Develop and grow the UK Parcel service pipeline across existing and new sites
• Define life cycle strategies and manage large service contract renewals
• Drive upgrades and enhancements for existing installations
• Design service concepts for new sites (site-based or remote support)
• Identify and share sales leads from customer interactions
• Lead upgrade and enhancement opportunities and own the full service sales cycle
• Collaborate with the UK Parcel Service Manager on contract negotiations
• Manage bid processes and align with customer expectations
• Maintain proactive customer relationships through meetings and site visits
• Lead and motivate cross‑functional teams to ensure successful outcomes
• Continuously seek improvement opportunities for internal teams and customers

Role Qualification and Skills

• Degree in Business Administration, Engineering, Logistics, or a comparable qualification
• Proven Years of experience in service sales/aftersales, ideally in logistics or technical services
• Strong team player with the ability to build excellent rapport with customers
• Excellent social, communication, and stakeholder management skills
• Driven to win, results‑oriented, and hands‑on in approach
• Strong problem‑solving abilities and proactive mindsetPrevious experience in Service Account Management is a plus
• Preferred knowledge of the UK Parcel market and customer operations

What we offer

• 28 days annual leave (excluding public holidays)
• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award‑winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.