Senior Sales Associate

Antal International; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fashion brand in Edinburgh is seeking a Senior Sales Associate. The ideal candidate will have retail experience, a passion for customer service, and the ability to lead a team. Responsibilities include delivering top-notch service, coaching team members, and ensuring smooth operations. The company offers ongoing training and career growth opportunities.

Benefits

Ongoing training and development

Career progression opportunities

Qualifications

• Previous supervisory or key holder experience in retail or fashion accessories.
• Proven ability to meet sales targets and KPIs.
• Fluency in additional languages is a plus.

Responsibilities

• Deliver exceptional customer service on the shop floor.
• Coach and motivate colleagues to achieve sales targets.
• Take responsibility for key holder duties, including opening and closing the store.
• Support management with daily operations and team briefings.

Skills

Customer service excellence

Team leadership

Sales focus

Excellent communication skills

Job description

Overview

Senior Sales Associate — Based: Edinburgh

We are delighted to be supporting a leading global watch and fashion accessories brand in the search for a Senior Sales Advisor (Key Holder). This is a fantastic opportunity for a passionate retail professional to step into a role with added responsibility, combining customer service excellence with team leadership and store operations.

As Senior Sales Advisor, you will play a vital role on the shop floor, ensuring every customer enjoys a first-class experience while also supporting the Store Manager and Assistant Manager with day-to-day operations. With responsibility for key holder duties, you'll act as a role model to your colleagues, driving sales, coaching team members, and ensuring the store runs smoothly in management's absence.

What you'll do

• Deliver exceptional customer service, greeting and serving all customers with energy and professionalism.
• Lead by example on the shop floor, coaching and motivating colleagues to achieve sales targets and KPIs.
• Take responsibility for key holder duties, including opening and closing the store.
• Support the Store Manager and Assistant Manager in overseeing daily operations, reporting, and floor management.
• Use initiative to suggest improvements and ensure best practice is followed at all times.
• Provide in-depth product knowledge and confidently train colleagues on new collections.
• Oversee merchandising, stock handling, and security procedures to protect store assets.
• Deputise for management, holding team briefings and ensuring smooth operations during their absence.

What we're looking for

• A passion for retail, with the ability to inspire and engage a team.
• Previous supervisory or key holder experience (retail or fashion accessories background desirable).
• A strong sales focus with proven ability to meet KPIs and targets.
• Excellent communication skills, confident working with a diverse customer base.
• Additional languages or experience with international customers would be an advantage.

What's on offer

• The chance to work with a world-renowned lifestyle brand.
• A varied and rewarding role combining sales, customer service, and leadership.
• Ongoing training and development, including product and leadership skills.
• Career progression opportunities within a global retail organisation.

If you're passionate about retail and ready to take the next step in your career, we'd love to hear from you.