Senior Resident Liaison Officer

United Infrastructure; Wrotham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property services provider is seeking a Senior Resident Liaison Officer in Wrotham, United Kingdom. You will engage with residents, manage the liaison team, and ensure high customer satisfaction during projects. Ideally, candidates will have experience in community engagement and possess excellent communication skills. The position offers a competitive salary and room for career growth. A valid driver's license and vehicle are required for this role.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Immediate interview for qualified candidates

Qualifications

• Experience in a contractor or client-side resident liaison role.
• Ability to manage difficult situations with discretion.
• Valid driver’s license and own vehicle required.

Responsibilities

• Act as a contact for customers, managing communications and updates.
• Lead the resident liaison team to ensure customer satisfaction.
• Coordinate key handovers and ensure work completion standards.

Skills

Excellent communication

Resilience under pressure

Stakeholder engagement

Job description

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Senior Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

The role does cover the South region Including Haywards Heath and Kings Hill So a drivers licence and own vehicle is essential.

Additional Information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.