Senior Repairs Administrator – Global Device Repairs

Polytec Personnel Ltd; Landbeach; On-site; GBP 38,000; Full time

Job summary

A recruitment agency in the UK is seeking a Senior Repairs Administrator to ensure exceptional customer service and smooth operations in the repairs service. The role includes managing inquiries, administering repair services, and overseeing secure device disposal. Candidates should have higher-level education and excellent communication skills, along with experience in B2B services. This position involves UK and overseas travel.

Qualifications

• Experience in B2B professional services.
• Solid knowledge of technical and electronic product standards.
• Strong data analysis skills.

Responsibilities

• Manage day-to-day customer enquiries related to the repair services.
• Administer inbound and outbound devices for repair or secure disposal.
• Collaborate with internal teams and external partners to drive service improvements.

Skills

Excellent verbal and written communication skills

Strong customer focus

Use of MS Excel and Word

Experience using CRM and/or repair tracking systems

High attention to detail

Proven ability to multitask

Education

Higher level education (e.g., GNVQ, BTEC, or A-Levels)

Tools

MS Excel

MS Word

Job description

A recruitment agency in the UK is seeking a Senior Repairs Administrator to ensure exceptional customer service and smooth operations in the repairs service. The role includes managing inquiries, administering repair services, and overseeing secure device disposal. Candidates should have higher-level education and excellent communication skills, along with experience in B2B services. This position involves UK and overseas travel.