Senior Renewals Manager

Digital Realty; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading data center company in London seeks a candidate to manage the Renewals Operations team. Responsibilities include overseeing renewal processes, developing relationships with stakeholders, and optimizing workflow. The ideal candidate will have over 5 years of experience in Commercial Operations and strong negotiation skills. Proficiency in Salesforce and contract management is required. Competitive benefits and a dynamic work environment await you.

Qualifications

• 5+ years' experience in Commercial Operations, Renewals, or Account Management.
• Strong understanding of contract lifecycle management and negotiations.
• Experience in managing remote or international teams.

Responsibilities

• Manage the day-to-day performance of the Renewals Operations Team.
• Develop relationships with internal stakeholders.
• Ensure execution of the renewal lifecycle process.

Skills

Contract lifecycle management

Negotiation skills

Customer-centric approach

Team management

Analytical skills

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

CPQ tools

Microsoft Excel

Job description

Overview

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Responsibilities

• Manage the Renewals Operations team: Manage the day-to-day performance of the Renewals Operations Team located in different metros in EMEA.
• Develop and maintain excellent relationships: Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MD's.
• Act as a key liaison: Act as a key liaison between Renewal Operations and Senior Leadership.
• Foster a high-performance culture: Foster a high-performance culture focused on customer-centricity and financial & operational excellence.
• Set team goals: Set team goals aligned to Global Business strategy with strong focus on growth and financial performance.
• Performance reviews: Conduct regular performance reviews and support career development.

• Proactive Management of Auto-Renewing Agreements: Perform benchmarking analysis of upcoming auto-renewing agreements to identify commercial opportunities, risks, and other business requirements for renewal.
• Renewal strategies: Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives.
• Value-generating engagements: Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability.

• Renewal Execution Oversight: Ensure consistent execution of the renewal lifecycle process across all markets.
• Pipeline and metrics: Monitor pipeline (fixed-expiry, customer-initiated and internally-targeted), renewal conversion rates, and churn metrics.
• Negotiations & escalations: Support complex or strategic negotiations and manage renewal team- or customer-driven escalations.
• Strategic alignment: Align renewal strategies with broader commercial objectives, asset-specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards.
• Pricing & terms: Drive alignment on pricing, service modifications, and contract terms.

• Process Optimization & Reporting: Identify and implement process improvements to enhance efficiency and customer experience.
• Standardisation: Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, DocuSign), ensuring globally consistent customer experience.
• Reporting: Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights.
• Churn reduction: Lead initiatives to reduce churn and improve renewal conversion.

What you’ll need

• Ideally Bachelor or equivalent level of education.
• 5+ years work experience in Commercial Operations, Renewals, or Account Management, ideally in the data center or other relevant industry.
• Strong understanding of contract lifecycle management and negotiations
• Proficient in Salesforce CRM, CPQ tools, Microsoft Excel.
• Experience in managing remote or international teams.
• Fluency in English language, both written and spoken. Further European languages beneficial.