Senior Quality Assurance Lead

Polaris Community; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A community service provider in the UK seeks a Senior Quality Assurance Lead to enhance residential services. The role involves strategic leadership, quality monitoring, and collaboration with service leaders to ensure compliance and performance. Requires significant experience and qualifications in social work or related fields. Benefits include generous leave and a supportive culture.

Benefits

30 days annual leave

Company Pension Scheme

Life Insurance

Employee Discount Scheme

Free Parking

Qualifications

• Proven experience in strategic and operational leadership within UK children’s services.
• In-depth knowledge of safeguarding legislation.
• Strong analytical skills with experience in report writing.

Responsibilities

• Provide oversight of quality and performance across residential settings.
• Lead and manage oversight of external Independent Visitors.
• Partner with service leaders to implement improvement plans.
• Monitor and report on performance and concerns.

Skills

Strategic leadership

Communication

Organizational skills

Analytical skills

Education

Level 5 professional qualification in Social Work, Education, Healthcare or Public Sector

Level 6 professional qualification in the same fields

Job description

At Polaris, we are proud to be one of the UK’s largest leading communities of children’s service providers. For over 30 years, our group has included independent fostering and adoption agencies, leaving care services, therapeutic residential homes, specialist education, and bespoke children’s service contracts – all united by one purpose: to improve the lives of children and young people.

Our Residential Division offers therapeutic homes and schools set within both urban and rural communities, supporting young people's emotional, social, mental, and academic growth. We believe every child deserves to thrive, and we strive to create environments where they can truly reach their full potential.

We are seeking a Senior Quality Assurance Lead to join our Quality Assurance Team and take a pivotal role in evaluating, supporting, and enhancing the performance and quality of our residential services. This is a strategic and hands-on leadership position, working across multiple settings to help ensure safe, high-quality care that meets both internal standards and regulatory requirements.

Key Responsibilities

• Provide robust oversight of the quality and performance across all residential settings through regular monitoring of notifications, significant events, inspection outcomes, independent visitor reports, and structured internal evaluations.
• Lead and manage a Quality Assurance Lead and oversee external Independent Visitors, ensuring contractual and regulatory obligations are met.
• Act as a strategic influencer in shaping the quality and performance agenda across the residential division, contributing to operational senior leadership meetings and forums.
• Partner with Managing Directors and service leaders to implement and support service improvement plans where quality or safety concerns are identified.
• Monitor and report on the performance of services and any settings of concern to the Director of Quality and Learning.
• Contribute to and undertake annual service reviews across the wider community, including supporting education and fostering services as needed.
• Participate in innovation and transformation programmes to drive continuous improvement across residential services.
• Liaise with regulatory and sector bodies to ensure compliance with all legal and statutory obligations while promoting best practice standards.
• Foster a culture of autonomy, innovation, and quality through positive engagement and mentoring across the residential community.
• Level 5 professional qualification in a relevant field (e.g., Social Work, Education, Healthcare, Public Sector).
• Deep understanding of Ofsted inspection frameworks and compliance standards.
• Proven experience in strategic and operational leadership within UK children’s services.
• Excellent verbal and written communication skills, with strong influencing ability.
• Experience of engaging with senior stakeholders and external bodies.
• Exceptional organisational skills and a strong attention to detail.
• In-depth knowledge of safeguarding legislation, policy, and best practice.
• Solid understanding of the wider social care legislative and policy environment.
• Strong analytical skills with experience in report writing and data interpretation.
• Experience of project management and leading service improvements.
• Level 6 professional qualification in a relevant field (e.g., Social Work, Education, Healthcare, Public Sector).

What We Offer

• 30 days annual leave, increasing to 35 with length of service (plus Bank Holidays)
• Company Pension Scheme
• Life Insurance x2 salary
• Employee Discount Scheme
• Free Parking
• A supportive and purpose-driven working culture

Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All applicants will be subject to enhanced DBS checks and thorough referencing prior to appointment.