Senior Project Manager (Healthcare)

Escalent; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insights agency in the UK is seeking a Senior Project Manager to oversee client accounts in the healthcare sector. Applicants should have over 5 years of experience in project management, strong client relationship skills, and the ability to manage projects from inception to completion. This role involves collaboration with clients and teams to optimize project delivery, ensuring efficient processes and outstanding outcomes. Join a culture that values curiosity and respect, with opportunities for growth.

Benefits

Learn training program

Interactive training sessions

Professional growth opportunities

Qualifications

• 5+ years experience in a client facing project management role.
• Experience in a healthcare market research environment preferred.
• Strong attention to detail and time management skills.
• Highly motivated and driven, with a hunger to learn.

Responsibilities

• Manage client accounts, setting up projects within scope and schedule.
• Drive project success using operational and commercial strategies.
• Build positive client relationships, addressing project needs.
• Support offshore delivery team in a collaborative manner.

Skills

Client relationship management

Project management

Attention to detail

Critical thinking

Job description

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Hall & Partners is a team of unconventional thinkers, obsessed with how marketing influences the relationship between people, brands and culture. Born out of ad land, we are the insight agency known for weaving creativity with science.

We distil data through a strategic lens to reveal ‘uncommon insights’ – human truths tailored to individual brands, not black box data available to the masses. We partner with clients to shape brand strategy and optimise brand and campaign performance. Our award-winning approach amplifies insights across every business area, propelling marketing decision‑making to create an unmatched competitive advantage.

Hall & Partners is an uncommon insight agency that specialises in brand strategy, brand performance measurement, and campaign performance research.

Role Overview

We have an exciting opportunity for a Senior Project Manager to join our healthcare team. You will successfully run a range of client accounts, setting up projects and managing them within scope, schedule and cost with clients, the H&P team and suppliers.

You are the central point for client delivery, working in close partnership with account teams and clients, driving best practice, job profitability, strong processes and efficiency, including managing outsourcing relationships with suppliers. You work directly with clients throughout all stages of the project lifecycle to deliver project success using H&P operational and commercial strategies.

You work collaboratively with clients, account teams and external suppliers to continually improve process, tools and resource management and are skilled at refining, driving and implementing efficient processes, systems and ways of running project and accounts.

You operate in a matrix environment and in addition to reporting to a Project Director, you would also have a dotted line into the account team you are imbedded within.

We are looking for proactive, positive solutions orientated people who have a determination to drive growth and deliver change for our clients and within H&P. We are open to a variety of professional backgrounds and need someone who can deliver across a broad spectrum of projects.

Responsibilities

There are five core capability areas that a Senior Project Manager at H&P delivers on:

Client Builder - Building valuable relationships with clients

• As a Senior Project Manager you will build positive day‑to‑day client relationships, anticipating and addressing project needs, and negotiating with clients on costing, timings and deliverables as they change. You play an active role in client meetings, are curious and ask the right questions, knowing when to bring in other members of the team. You will partner with the account team to support new business efforts and be consultative on fit for purpose methodological solutions, supporting excellent client outcomes.

Business Developer – Driving business growth with commercial acumen

• You will be knowledgeable about the work we do for our clients, proactively managing living SOWs (including scope, team and deliverables), and keeping all parties aligned to outcomes. You will support financial processes and cost reconciliation, as well as new business activities such as costing. You will champion commercial discipline and operational strategies (using approved vendors, costing benchmarks and efficient ways of working).

Expert in craft - Doing the day job brilliantly

• A Senior Project Manager at H&P drives seamless project delivery across all phases of the project lifecycle, managing timelines and implementing our Insights Engine best practices and automated tools, often upgrading current processes. You will manage research/fieldwork execution with suppliers & freelancers, anticipating and responding to issues. You will support the offshore delivery team by partnering with them in solution focused, collaborative manner. Producers are curious about ways of working and technology, always seeking ways to drive efficiencies and project optimisation.

Team Player – Giving and getting the best from the team

• You will be an active contributor – managing the day‑to‑day running of projects, building strong working relationships with team members and suppliers/vendors. You work effectively with others, value and listen to all POVs, and champion collaboration. You also know when to challenge and/or escalation when commercial or client outcomes are being put at risk.

Role model - Embodying H&P Values to build meaning for our clients and people

Qualifications

• 5+ years experience in a client facing project management role, managing end to end processes and problem solving effectively. Experience doing so in a healthcare market research environment preferred.
• Strong attention to detail and time management skills are a must. Able to prioritise and deliver outstanding quality on time.
• Strong relationship building and management skills.
• Highly motivated and driven, with a hunger to learn and grow.
• Expert critical thinking skills and ability to come to leaders with solutions.
• Able to travel occasionally as the job requires.

We offer you

We believe we have a unique culture. It’s a difficult thing to put into words but it’s all about being challenging yet treating each other with respect. We are naturally curious, and we love to learn and discover new things.

We nurture opinions and really respect people who have a point of view and aren’t afraid to share their thinking. We work as teams and responsibilities sit with everyone in that team, whatever their job title. A can‑do attitude goes a long way in our business, and we don't tolerate egos!

We are passionate about helping our people to learn, stretch and grow. We want this to be a place where people feel challenged, as well as guided and supported. When you are not learning from some of the smartest people in insight, you can also take advantage of our Learn training program and attend interactive training sessions and “OutsideIn” sessions with industry experts, that build your skills for the future.

Equal opportunity employer

Hall & Partners is an equal opportunity employer and recognise the importance of a truly diverse workforce.

Our teams possess a rich mixture of talent where everyone’s contribution is encouraged and valued

We maintain an Equal Opportunities, Diversity and Anti‑Harassment Policy to inform, guide and encourage equal opportunities practices within the Company.

We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief.