Senior Project Manager – Customer Experience & Change

National Grid; England; Hybrid; GBP 62,000 - 75,000; Full time

Job summary

A leading utility company in the UK is looking for Project Managers to join their Customer Excellence team. Successful candidates will lead complex customer-focused projects and ensure timely and quality delivery. This role requires significant project management experience, preferably in the energy sector, along with strong stakeholder relationship skills. The position offers a competitive salary ranging from £62,000 to £75,000, flexible hybrid working arrangements, and various benefits including annual leave and pension contributions.

Benefits

Annual performance incentive

28 days annual leave

Contributory pension scheme

Life Insurance

Family care benefits

Career development opportunities

Qualifications

• Significant experience in project management within a customer service environment.
• Experience in leading business change initiatives.
• Strong interpersonal and communication skills.

Responsibilities

• Lead the definition and delivery of complex customer projects to meet objectives.
• Develop and maintain business cases and benefits plans.
• Provide project governance by monitoring performance and progress.

Skills

Project management

Stakeholder management

Change management

Agile methodologies

Waterfall methodologies

Interpersonal skills

Communication

Collaboration

Education

Recognized project management qualification

Job description

A leading utility company in the UK is looking for Project Managers to join their Customer Excellence team. Successful candidates will lead complex customer-focused projects and ensure timely and quality delivery. This role requires significant project management experience, preferably in the energy sector, along with strong stakeholder relationship skills. The position offers a competitive salary ranging from £62,000 to £75,000, flexible hybrid working arrangements, and various benefits including annual leave and pension contributions.