Senior Product Owner

Prodapt; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology solutions provider is seeking a Senior Product Owner to oversee the Product Inventory Onboarding for its SNOW4Business program. The successful candidate will be responsible for the end-to-end management of onboarding capabilities, translating complex requirements into actionable roadmaps and ensuring seamless integration across multiple product lines. This role requires strong leadership, excellent communication skills, and a deep understanding of ServiceNow CSM and TMF APIs. A proactive approach to stakeholder engagement and the ability to navigate multi-market challenges are essential.

Qualifications

• Deep understanding of ServiceNow CSM including Business Services and CMDB modelling.
• Proven experience delivering multi-market enablement products.
• Ability to translate technical design decisions into stakeholder-ready communications.

Responsibilities

• Own the SN4B Product Inventory Onboarding roadmap for Romania and future markets.
• Convert high-level requirements into precise, testable user stories.
• Drive clarity on open items such as new product model migration timeline.

Skills

Deep understanding of ServiceNow CSM

TMF APIs knowledge

G-DxL canonical integration

Strong competency in driving consensus

Analytical & Decision-Making Capability

Communication & Stakeholder Engagement

Job description

Overview

Job Description: Product Owner - SNOW4Business Product Inventory Onboarding

Location: Onsite (UK/RO rotation as required)
Function: Group Digital & IT - SN4B / CSM Platforms
Product Domain: Customer Onboarding, Product Inventory (TMF-637/632), G-DxL Integration, ServiceNow CSM (EVE / SN4B), Portal Journeys (COVE), Assurance & SLA Enablement
Seniority: Senior Product Owner (Complex Market Enablement)

Responsibilities

1. Role Purpose

   The Product Owner (PO) will own the end-to-end Product Inventory Onboarding capability within Vodafone's SNOW4Business programme, beginning with Romania and scaling to all markets.

   This role is accountable for translating the CSI-52126 feature set, TMF integration specifications, product-lifecycle rules, and portal behaviour into a clear, governed, technically rigorous product roadmap that aligns Group standards, local market needs, and ServiceNow platform constraints.

   The PO ensures that onboarding journeys across TMF-632 (Customer), TMF-637 (Product Inventory), G-DxL orchestration, EVE/SNOW product models, lifecycle state transitions, SLAs, add-on modelling, entitlement flows, and COVE portal behaviour work seamlessly and predictably at scale.

2. Key Responsibilities
   • Own the SN4B Product Inventory Onboarding roadmap for Romania and future markets.
   • Maintain a high-granularity backlog aligned to:
     • TMF-637 Create & GET operations
     • TMF-632 pre-requisites (customer account skeleton creation)
     • DXL canonical event patterns
     • SNOW async orchestration and queue sequencing
     • Portal capability uplift (COVE / Liferay / new portal direction)
   • Prioritise features based on:
     • Market readiness
     • Data model maturity
     • Integration dependencies
     • State-transition risk
     • Security & SPDA gates
     • Regression impact on existing SN4B/EVE customers
   • Convert high-level requirements into precise, testable user stories that reflect:
     • Unique identifier rules (Product Instance ID, Customer ID + Taxonomy ID)
     • SLA indicator instantiation (Premium vs Standard blueprint)
     • Assurance Partner ID logic and vendor mapping
     • Suspended/Inactive business rules and ticket behaviour
     • Add-on product modelling (child BS/TS creation & relationship mapping)
     • Entitlement propagation rules for users and products
   • Manage the interplay between:
     • Business Service creation
     • Technical Service instantiation
     • CMDB relationships
     • Portal visibility rules
     • AGF routing logic
   • Own all product stories that depend on:
     • G-DxL create/update orchestration
     • GET Product Instance operation behaviour
     • API enhancements to COVE (getBusinessService, capabilities sync, search via Primary Resource ID)
     • SNOW async processing queues and error-handling design
   • Ensure design consistency across multiple specifications and existing frameworks:
     • EVE model (BS, TS, CI)
     • SN4B deviations
     • Legacy entitlement tables vs new capability model
     • Market-specific onboarding vs Group-driven onboarding
   • Act as the authoritative Group PO to Romania's VBU Ordering & Portal teams for:
     • Payload structure definitions
     • Validation rules
     • Error-handling processes
     • Add-on product interpretation
     • Portal limitations and enablement constraints
   • Drive clarity on open items:
     • Portal future-state direction (Liferay • COVE2.0 / OPF)
     • New product model migration timeline
     • User entitlement propagation model per market
     • RBAC / capability definitions
   • Own the governance of Product Instance lifecycle:
     • Active
     • Suspended
     • Inactive
   • Ensure technical validation logic for allowed and disallowed transitions is correctly implemented and tested.
   • Align ticket behaviour, SLA clock rules, and COVE controls to lifecycle semantics.
   • Ensure Product Instance attributes are clearly mapped and consumed end-to-end:
     • Primary Resource ID
     • Assurance Partner ID
     • Start/End dates
     • SLA indicator
     • Key-value pairs
   • Work with Group architecture to ensure:
     • CMDB CI model changes are approved
     • Relationship types (Main vs Add-On) are correctly modelled
     • Backward compatibility for non-RO products is preserved
     • No regression on DigiCom (CSI-3086) or SN4B features
   • Provide clear PO-level guidance to testing teams covering:
     • Negative tests for lifecycle violations
     • Duplicate BS prevention
     • Add-on onboarding restrictions
     • SLA indicator validation
     • Entitlement propagation logic
     • Isolation of RO onboarding from Group Create/Update customer journeys
   • Validate SPDA, ADRB, and Tech Security controls before release.
   • Ensure the product meets all Vodafone Group governance requirements:
     • SPDA (Security & Privacy by Design)
     • Group & UK Tech Security
     • Architectural Review Boards
     • TMF compliance
     • Data retention & access control NFRs
   • Own the documentation set (HLD, LLD, solution intent updates, RAID, decision logs).

Requirements

1. Required Skills and Experience
   • Deep understanding of ServiceNow CSM, including:
     • Business Services
     • Technical Services
     • CMDB modelling
     • Entitlement frameworks
     • SLA/Contract behaviours
     • Scripted REST APIs
   • TMF APIs, specifically:
     • TMF-632 (Customer)
     • TMF-637 (Product Inventory)
     • TMF-638 (Service Inventory - future scope)
   • G-DxL canonical integration layer, async message handling, and queue sequencing.
   • Portal ecosystems:
     • COVE
     • Legacy Liferay portals
     • New portal direction (OPF / COVE2.0)
   • Product lifecycle management and its impact on:
     • Ticket behaviour
     • SLA clocks
     • Portal permissions
     • AGF routing
2. Product Leadership
   • Proven experience delivering multi-market enablement products.
   • Ability to define and lead incremental releases across multiple impacted platforms.
   • Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.
3. Analytical & Decision-Making Capability
   • Ability to interpret complex payloads, data models, state machines, and architecture diagrams.
   • Ability to challenge markets on data quality, product modelling, and compliance.
4. Communication & Stakeholder Engagement
   • Translate highly technical design decisions into stakeholder-ready communications.
   • Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.

1. Key Deliverables
   • Product roadmap for SN4B Product Inventory Onboarding
   • L3/L4 functional specifications and acceptance criteria
   • Updated solution intent, RAID, decision logs
   • Market onboarding artefacts (Romania + future markets)
   • SPDA documentation & sign-off
   • Backlog refinement packs (for SNOW, DXL, Portal teams)
   • Test-readiness and regression governance documentation
   • Post-MVP rollout plan including scaling strategy
2. Success Measures
   • Zero-defect integration for TMF-637 create/update and GET operations
   • Full alignment across Group DX, DXL, SNOW, and Portal stakeholders
   • Accurate lifecycle behaviour enforced across all product instances
   • Add-on modelling working end-to-end (BS, TS, relationships, portal visibility)
   • No regression to DigiCom or existing SN4B customer journeys
   • Successful market cutover for Romania with fully automated onboarding
   • Reduced manual onboarding effort and improved incident/service request routing accuracy